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Thank you so much for shiphero team. Used this app for three years now. No matter for order shipping or quantity update is well done. Great communication, highly recommended to all online business users.
Shopify + ShipHero is the best way to run your business, and that's all you need from an operations perspective.
We get
Shipping
Multi Channel Inventory Management
Purchase Orders
Reporting to help with purchase orders
Returns management
Reports on Inventory Value, Cost of Goods and our Shipping
Awesome mobile apps for working in the warehouse
A reliable service.
If you're looking for the best back-end for Shopify, you found it.
As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.
We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers.
Cheers!
Great shipping and inventory app. It decentralizes the shipping process while keeping track of inventory and pick and pack performance. It has some neat features.
We have used Shiphero for a long time. Lately, we have not been impressed with the level of customer service they offer. Many features will come out unfinished and basic functionality can be buggy.
Hello,
Thank you for leaving your feedback. We're sorry that you have had a less than optimal experience lately - it is never our intention to fall short when it comes meeting and exceeding our clients' expectations. Please feel free to reach out to our Client Support team if they can be of any assistance. Thank you again!
If you want a full system for running your e-commerce business, you found it.
ShipHero does a lot.
We do custom embroidery in bulk for schools.
We do subscription boxes.
We sell on Amazon, Walmart, eBay.
We do FBA.
We ship from multiple-warehouses.
We can sell over 1,000 units in 24 hours during our sales.
We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously.
ShipHero handles all these things extremely well.
6 stars if I could.
ShipHero has been an amazing partner for us. We launched with them back in 2021 when we migrated to Shopify and have used them as our Warehouse IMS/OMS. They have many advanced features that have helped us become much more efficient in our warehouse operations. We recently started also using ShipHero in our Shopify POS stores as well as their 3PL's on the East Coast. All of it has work seamlessly and easily enabled us to become an OmniChannel business. If you are an Ecommerce brand that owns and operates its own DC, I can't recommend ShipHero enough.
*What do you like best about ShipHero?
Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with.
* What do you dislike about ShipHero?
Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements.
In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..
Shiphero is the only app out there that has the pick and pack functionality we needed in order to scale and exceed customer expectations. Having done my own research, you can't find what Shiphero offers at this price point anywhere. With so many features, it's hard to write about them all in a review. My advice, request a demo, and see for yourself. I definitely recommend this company.
It's an honour to get a fantabulous review from such a brilliant longtime customer. Thank you for sharing, looking forward to much more success :)
Love it! warehouse management at its best. guys over at SH help us all the time. incredible service and app!