ShipHero Inventory & Shipping

In early 2018 we replaced Stitch Labs, our previous Inventory Management Software, with ShipHero. Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process.

With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish.

Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. We were spending 2x longer preparing orders because each order had to be assigned to a session. We were spending 2x longer pulling orders due to the additional steps involved. Our ‘Just in Time’ dept was spending 3x longer preparing orders because the workflow was too complicated and time consuming. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient.

The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next.

The nightmare is over (as every team manager in my office/warehouse has told me).

Thank you ShipHero!

We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The Software is very efficient to use on our iPads and desktop ship stations.It has been a great experience overall with mike being our on-boarding contact he was a pleasure to work with.

We have been absolutely blown away by the service that we received when learning about SH and ultimately going live with the product earlier this year! Our Solutions Specialist, Alissa Williams, was incredible and always replied to our needs within minutes, even when on vacation! We love how customizable the system is and have already been able to save a ton of time and money with switching to ShipHero! We would highly recommend this product to anyone looking to make the switch to a system that adapts and learns with you!

Nicholas, Aaron, Martin, Adam, Anthony and many others from the support team: Thank you. Integrating a system like Shiphero requires a lot of support and patience, and those guys are effortless on explaining every question and solving every problem. We exchanged over 100 e-mails in 30 days of trial and I'm confident that Shiphero is going to be a partner for my business for many years to come.

We own our own store in addition to owning a 3PL that ships for other e-retailers. Moving to ShipHero has been one of the easiest and most pleasant experiences we've had in our years of existence.

Previously we had to manage inventory with one app and then ship with another. This meant we had to develop a lot of processes for returns, shipping, and inventory that jumped from platform to platform. Now we're able to handle it all in one place which as created so many efficiencies for our team.

Above all, their team is incredibly responsive to any issues that come up and they're very accommodating to features and requests that we've had. I really can't recommend them enough.

Ship Hero is one the few best apps out there. Providing the tools needed for a warehouse, actually multiple warehouse.

Their support is just outstanding.

Thanks Team Ship Hero.

We've been using ShipHero for over 6 months and have had a few issues, but their customer service and tech support has always been very responsive and worked us thru any issues. We also like the fact that it updates inventory almost immediately between Shopify and then to our other channels. The iPad app is very useful for doing cycle counts, pick and pack online orders and managing inventory overall. We would highly recommend them to anyone looking for a comprehensive inventory management system for their multi-channel business.

Amazing platform! Our fulfillment process has really been simplified.

Their team recently held our hand through an otherwise tough migration and it couldn't have been any smoother.

Thanks ShipHero!

We are so thankful we found ShipHero! Its streamlined our entire system, making our staff more productive, shipments much quicker and all around an easier process for everyone! Would highly recommend! Amazing customer service! Russell, Aaron and the staff are on top of answering any questions and we have really appreciated all of their help!

Love it! warehouse management at its best. guys over at SH help us all the time. incredible service and app!