レビュー (36)

総合評価
2.9
評価レベルごとの件数
  • 評価の67%は5つ星です
  • 評価の3%は4つ星です
  • 評価の3%は3つ星です
  • 評価の0%は2つ星です
  • 評価の28%は1つ星です
2025年1月27日

Zero response to inquires and virtually no customer support makes this app a severe challenge.

The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.

The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if ...

Clover Airsoft
アメリカ合衆国
アプリの使用期間:1年以上
2025年2月18日

We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially ...

Coco Cloud Slimes
アメリカ合衆国
アプリの使用期間:7ヶ月
2024年12月3日

Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any ...

Kibou
アメリカ合衆国
アプリの使用期間:6ヶ月
2025年2月14日

DO NOT USE THEM. THEY ARE NOT LEGIT INSURANCE COMPANY- They just took insurance premium from all of our orders and when UPS damaged the shipments, they deny coverage of insurance values per their own policy. THEY ARE FRAUD.

Instead this is what they wrote:

"We are unable to offer protection for your orders at this time. Any collected premiums will be refunded in full.

We apologize for the ...

Vanity Set Glow
アメリカ合衆国
アプリの使用期間:16日
2024年11月7日

At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed ...

Jawzrsize
アメリカ合衆国
アプリの使用期間:9ヶ月
2024年11月9日

Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.

Bimmer Euro
アメリカ合衆国
アプリの使用期間:7ヶ月
2025年1月10日

Wyatt Branch guaranteed us a $100 gift card (which previous employee Yaz Nuri did not send to us) and never received it. He promised an additional $50 for using their app and once set up, he didn't send it again. This app seems like a scam!

Island by Koa Nani
アメリカ合衆国
アプリの使用期間:2日
2024年9月12日

We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.

Black Tie Watch Co.
アメリカ合衆国
アプリの使用期間:約2ヶ月
2024年8月26日

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

MITOPDEAL
アメリカ合衆国
アプリの使用期間:8ヶ月
2024年8月8日

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Tom Baine
アメリカ合衆国
アプリの使用期間:27日