ShipInsure Shipping Protection , 18 条评论
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scam!!! I set up this app and then went to file a claim & I was told they don't cover International shipments. Which according to their website, they do, but in actuality they do not!! However they charged my international customers for the protection upon checkout!! So my customers (and myself) believed they are covering the orders ! customer service is terrible, tookt weeks to even get an answer. An absolute scam! Am out of hundred of dollars & am so disappointed. DO NOT download this app!!
Thank you for the feedback. We are sorry that this experience was terrible for you, and we take full ownership of what happened. Our merchants are at the center of everything we do, and we promise to pay claims on everything that is not fraud. In this instance, we were informed by the carrier that it was still in transit and wanted to give them ample time to come through on their promise to deliver the package. Since this experience, we have changed our policy and will pay claims sooner and with less hassle. We have also substantially built out our claims department and are available 24/7. We were in the wrong, and we promise to be better for you and your customers moving forward.
Would mark it zero stars if I could. App causes variants to not work with certain themes in shopify and their support was zero... Been a couple weeks and still no reply other than wanting to know what I removed the app.