Shipmates

We’ve been using Shipmates for over 2 years now, way before they even launched this Shopify app. The experience has been good for us either way, but before, installation was just more tedious by manually inputting the API keys. When they finally made this plugin, I tried reinstalling it and it was definitely easier. The best thing for me about Shopify integration is the automatic syncing of unfulfilled orders. Before Shipmates, I either had to retype the customer’s information in booking platforms for individual couriers like LBC or on the mobile app of GrabExpress.

Overall, great app. It makes managing orders from multiple stores much easier. It took me some time to set up and learn, but afterwards, almost everything runs on autopilot. Customer support is another thing I love about Shipmates. Since shipping issues are unavoidable at times, I appreciate how responsive customer support is, and we even have a dedicated account manager to help with urgent concerns. It definitely helped us organize our shipping process better, especially when I need to delegate to my team.