ShipMonk | Order Fulfillment

Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.

Everything about them is amazing! From my first sales call, to every onboarding call since, Shipmonk has been the most seamless and comforting aspect of my journey in e-commerce. They are kind, helpful, and extremely knowledgeable, and they always put me at ease. I always look forward to calls with Shipmonk reps (Shoutout to Pascalle and Charli) because I know they'll always be able to help me get my stuff sorted out especially when it seems a bit overwhelming. Can't recommend them enough!

What fulfillment company locks you into a contract and charges you to get your goods back if you're not pleased with their service!? Horrible experience, the charged us almost 3x more than our current fulfillment provider. The system in which inventory is imported is confusing at best. My gut feeling is the measurements are off so they can charge more for storage. we were paying more than 2x what we pay now for storage. Over $5,000 worth of our shipmonk inventory ended up on ebay months after we bit the bullet and moved all inventory to another fulfillment. Yes Our Items Were STOLEN after They charged us thousands of dollars to pick up our inventory! WTF If you're reading this don't make the same mistake we did!

My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.

I have had absolutely amazing experience with ShipMonks' onboarding team. I am not a technical savvy and it was not easy for me to integrate the Shopify and other online stores. But their team provided outstanding support and help, immediate response. If your assistant will be Mr. Fernando Acuna - you are the luckiest person and you are at trustworthy hands who will lead, help, and support you as long as you need him. Good luck!

After researching many different 3PL providers, I decided to go with ShipMonk for my order fulfillment. From the beginning, they have always been extremely easy to work with and attentive. Their customer service has been top notch and I am really impressed by their technology platform and how it easily connects with my Shopify Store. Their facilities are great and the robots are very cool to see in person! Highly recommend ShipMonk as your 3PL provider.

Heed these warnings... if you like to stay in business.

We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest example being charging $55 when the quote was $26. If I re-do the same order I am still shown $26. Its essentially fraud.

Also their minimum fees is a ridiculous concept. This is what I got from their support "when storage exceeds $250.00 your minimum increases to the storage cost". They already charge a premium on storage and they you end up paying 2X that because invariably your storage fees will cross usd 250 (unless you are shipping really small items with limited number of SKUs) and then that would become your new minimum, essentially doubling your storage fees. While they claim this crucial clause was always there on their website (we don't remember reading it) their sales agent never bothered to mention it during the initial meeting we had and it is not in our contract.

Also it is nearly impossible to know what you are paying for when it comes to storage "their system" essentially decides and there is very little visibility as to why you are paying of X number of pallets or Y number of bins. Also you would be paying for a whole pallet (X2 because of the minimums) even if you have 1 unit left on it and to make it worse you don't know so you can't do anything about it.

It is very hard to change a warehouse once you are stuck with one so do your research before you make the mistake we did.

Find someone else unless you love throwing away money. Companies like Shipmonk should go out of business so companies that do care about their customers can do well.

Echo in the line from a different review because we had to deal with the exact issue, thousands of dollars worth of lost inventory after they signed for it:
"Some examples: They lose inventory upon receiving, because they don't check what they sign for when product is delivered to them vs. what they actually receive and enter into the system. So when shipments show as delivered but the inventory is missing from the warehouse, their excuse is that they receive too many shipments to possibly try to check what was actually received. They have literally, on multiple occasions, lost thousands of dollars of inventory, and even when escalated to the CEO, refuse to accept ownership of this or do anything about it. And because they signed the delivery slip, you can no longer claim for a lost package from the shipper."

One more thing.. do not trust the review posted on capterra .com. Capterra is a paid service and they will only post reviews they like, this review never showed up there even though it was posted there over 3 months ago, didn't even get an acknowledgement.

If you love having angry and confused customers or if you love refunding and canceling orders, shipmonk is the perfect choice for you.

Shipmonk is only interested in getting your money.

They can take up to ten days to dispatch a parcel, there is zero accountability or apologies for staff. If you ask why a parcel hasn't shipped, they will mark it as shipped to get you off their back, but the item's tracking information won't work because the item hasn't been sent.

As a large subscription box business, our 3PL needs can vary greatly and often require a deep level of understanding of the fulfillment process.

Fernanda, our Shipmonk support representative, has been invaluable in suiting our business needs. The knowledge and background that she brings to our team makes a night-and-day positive impact on our 3PL experience.

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth.

The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers.

I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.