리뷰 (140)

전체 평점
4.1
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2023년 6월 12일

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth.

The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This ...

ITZIAR Swimwear
미국
앱 사용 기간 대략 1개월
2023년 6월 15일

My experience with Joan was fantastic. Answered all my questions and made the onboarding process smooth and really easy.

Pro Damascus Knives
미국
앱 사용 기간 29일
2023년 6월 28일

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day ...

Duster Los Angeles
미국
앱 사용 기간 19일
2024년 4월 6일

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Bloom Healthy Cooking
미국
앱 사용 기간 11일
답글 ShipMonk개 2024년 7월 9일

Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if ...

2023년 8월 9일

I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!

Sleek Air
미국
앱 사용 기간 12일
2024년 5월 15일

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
미국
앱 사용 기간 9일
2024년 4월 11일

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Kismet Pets
미국
앱 사용 기간 4일
답글 ShipMonk개 2024년 7월 9일

Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you' ...

2023년 5월 19일

My Etsy small business has been integrated with ShipMonk about three months ago and I have had nothing but a great experience. The onboarding process was complicated but thanks to the Onboarding Associate Katie Foss who is very knowledgeable, patient, and professional it went smoothly as well as shipping and ordering since then. Katie was very helpful with pricing and rates when it came to ...

Platanza JD
미국
앱 사용 기간 1일
2018년 1월 23일

I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day

Today Is Art Day
캐나다
앱 사용 기간 3분
2025년 1월 17일

RoC® Skincare
미국
앱 사용 기간 거의 3년