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Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!
Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if there is ever anything else your business needs; we're here to set you up for success on all fronts.
I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.
Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you've found the app easy to use. We have noted your feedback so we can continue to optimize our systems so they become increasingly user-friendly. Please let us know if there is ever anything else we can do to help you and your business.
I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.
Thank you for the review. We're happy to hear that Joan has provided you with exceptional customer service, and we've shared the feedback with her. Our Client Experience team wants to ensure every aspect of your fulfillment needs are being met, so please don't hesitate to reach out to us for any additional help in the future.
Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.
Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, personalized service and we've shared your feedback with him and the support team. Please reach out if you ever need anything else.
They always get back to you in a timely manner and they are very efficient.
Thank you for the review! We're happy to hear our support team is always able to assist you in a timely manner.
We love Shipmonk! Great support and helps our business tremendously.
It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work
We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.
We love using ShipMonk their customer service is the best and with dedicated "happiness engineers" there are real people that can help solve fullfillment issues. They are an extention of our customer service and we appreciate their quick response times and attention to detail.
Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!