Categorie correlate

ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Installazione gratuita. Possono essere applicati costi aggiuntivi.

Elementi chiave dell’app

  • Velocità testata: nessun impatto sul tuo negozio online

Sezione dei valori chiave

Industry-Leading Software

Our software was developed to help ecommerce businesses take a proactive approach to shipping and fulfillment.

Discounted Shipping Options

ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you.

Dedicated Customer Support

Each ShipMonk customer will be assigned a dedicated Happiness Engineer to answer any questions or concerns regarding their account.

Dettagli dell’app

ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.

Powerful Software - ShipMonk's software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Direct Shopify integration - no more importing orders
  • Real-time shipping rates
  • Order tracking
  • Real-time inventory management
  • Account notifications
  • Analytics and reporting
  • Automated mapping and bundling

30+ Discounted Shipping Options - ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.

Dedicated Customer Support - Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

Intelligent Storage - Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

Custom Packing Procedures - A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. Whether it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Returns Management - To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

Additional Features: * Live Inventory Sync with Shopify * Live Shipping Rates in ShipMonk Account * International Order Processing (Free) * Free Inventory Receiving & Photos * Gift messaging * Kitting and Assembly * And More!

Data di lancio

ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.

Powerful Software - ShipMonk's software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Direct Shopify integration - no more importing orders
  • Real-time shipping rates
  • Order tracking
  • Real-time inventory management
  • Account notifications
  • Analytics and reporting
  • Automated mapping and bundling

30+ Discounted Shipping Options - ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.

Dedicated Customer Support - Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

Intelligent Storage - Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

Custom Packing Procedures - A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. Whether it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Returns Management - To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

Additional Features: * Live Inventory Sync with Shopify * Live Shipping Rates in ShipMonk Account * International Order Processing (Free) * Free Inventory Receiving & Photos * Gift messaging * Kitting and Assembly * And More!

Data di lancio

Costi esterni potrebbero essere applicate. Queste spese sono fatturate dal fornitore esterno e non verranno visualizzate nella fattura di Shopify.

Installazione gratuita

Pick & pack fees, shipping, and storage costs.

Recensioni

3.6 stelle su 5

La valutazione complessiva riflette lo stato attuale dell’app. Tiene in considerazione tutte le recensioni relative all’app ma dà priorità a quelle più recenti.

Numero di recensioni per livello
  • Il 73% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 23% delle recensioni ha 1 stelle

Elenco delle recensioni

Filtra e ordina le recensioni

  • DRWIMA.SHOP

    Località Stati Uniti
    Tempo di utilizzo dell’app Circa 2 mesi

    Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.

    Risposta dello sviluppatore
    23 agosto 2022

    Dear DrWima.Shop,

    We sincerely apologize that you have had a negative experience with our 3PL. Our team, fulfillment centers, and software have been designed to put clients and the success of their businesses first. If your time with us has been anything less than rewarding, that is something we definitely want to dive into and resolve. One of our Client Success team members is reviewing and will contact you as soon as possible to discuss any issues you may be experiencing. Thank you for calling our attention to your account.

  • Foot Cardigan

    Località Stati Uniti
    Tempo di utilizzo dell’app 11 mesi

    UPDATE: Their team reached out to me and have been helpful in fixing the past mistakes and have promised to make sure everything is smooth sailing from here. I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centerers in the US where you have real customer support and boots on the ground.

    Risposta dello sviluppatore
    19 agosto 2022

    Good Morning Foot Cardigan -
    We would love to speak more regarding the complicated issues you've encountered with us. We're sorry this experience has been less than perfect and will work to resolve them for you moving forward. We've updated our Client Success team on your feedback. One of our team members will be reaching out shortly to discuss with you. Thank you again for being a valued ShipMonk merchant. We hope to hear from you soon.

  • Just Tall

    Località Regno Unito
    Tempo di utilizzo dell’app 5 mesi

    A deceptive, unethical, incompetent and extortionately priced 3PL. TLDR (Too Long Don't Read Summary): Stay far away. They almost took out our small new business. Absolutely NOT a solution for small businesses, ESPECIALLY those with many SKUs. 1. Incompetent: Lost inventory and refused to compensate (their contract DOES state they are not liable for loss or theft!!) 2 Deceptive: Sales sent a shipping rate card but actual shipping costs were 2-3 times the rate card in many cases due to them claiming 'volumetric weight'. They also refused to quote special project charges until AFTER the job is done! The OPPPOSITE to what is stated on their website! 3. Extortionate: All of our SKUs (tshirts) were placed in XL bins instead of bins actually suitable for their size. This meant actual storage fees more than doubled. It also cost us hundreds of dollars in pick fees to close our account and get out. 4. Unethical: Their sales team flat out lied regarding storage fees and shipping fees, even though we stressed we wanted maximum value as a new business in a cutthroat marketplace. Detailed critique: Shipmonk have been by far the absolute worst business to business experience EVER. And we have seen a lot in 40 years.
    We only lasted 2 months with them and sustained thousands of dollars in losses. Do not be fooled by their glittering website and their plethora of awards. What we are about to say is fully documented by invoices and business email communications. In fairness to Shipmonk, we didnt experience any picking errors and their customer support was well meaning, however the negatives far outweigh these as you will soon find out. The sales team painted a rosy picture of shipmonk regarding value and efficiency, that turned out to be a blatant and complete lie. The first issue was storage. Sales mentioned the different bin sizes $1, $2 , $3 and $4 and that every SKU needs a seperate bin. We had 55 SKUs of flat tshirts, and calculated that they would fit in small, medium and a few large bins costing about $120 a month. We got our first invoice, and was shocked to find that ALL our SKUs were placed in 75 XL $4 bins, costing $300 a month!! When we confronted shipmonk, they said its because all your SKUs are SLOW MOVING, AND SLOW MOVING SKUS go in XL bins by default. Only fast moving SKUs go in small and medium bins. We were also charged for 75 bins instead of 55 bins because the supplier incorrectly packed the shipment, so around 10 bins had only 1 tshirt in each! This was NOT explained clearly by sales, and it is NOT MENTIONED in their contract, and the consequence of their deception is we were faced with storage charges 2.5 times more than budgeted. So we asked for a special project to consolidate our shipment into suitable bins to save cost, and I asked for a quote, but they flat out refused to give one - saying we only bill you after the job is done! To say we were shocked by this unethical and downright inconceivable behaviour is an understatement. Since when in business does a client not have an absolute clue what they will pay until the job is done? And that is in contrary to their website that clearly states 'contact us for any special projects needs so we can provide a quote'. Another issue that we had multiple arguments over were shipping fees. They were NOT what was stated on our rate card. We paid double to triple in fees due to them adding volumetric weight. We repeatedly said we only have flat tshirts, volumetric weight should not be an issue to double or triple the shipping cost, but they refused to budge. A third issue was lost inventory. They lost 7 of our tshirts just in the receiving process and refused to compensate. Granted, their contract clause does state non liability for loss, so be very very careful- there are MANY alternative 3PLs that insure up to $10k or more as a result of loss or theft. Finally, getting out was costly. Sales clearly said that you can 'cancel without penalty', another expertly and deceptively crafted statement. What actually happened was we were faced with picking fees to remove all our 1200 tshirts costing hundreds of dollars. Hundreds of dollars for a 2-3 hour job. That's Shipmonk looking after themselves and their sanctified bottom line, absolutely NOT a collaborative partner at all. In summary, this is an honest and scathing review of a deceptive and unethical 3PL hiding behind a glittery and well-designed website. A perfect example of a catastrophe for small businesses with limited budgets.

    Risposta dello sviluppatore
    25 luglio 2022

    Hello Just Tall,

    We're very sorry to hear that your experience with ShipMonk has been anything less than perfect. Here at ShipMonk, we strive to provide all of our valued merchants world-class service. Your situation requires a more in-depth response. We would love to get in contact with you to speak about it.

    We've forwarded this information to our Client Success Team who will review, confirm, and reach out to discuss this with you. In the meantime if you need to get in touch, please reach out to support@shipmonk.com or call 855-222-4601 to speak with a member of our support staff. Thank you.

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