Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.
ShipMonk’s powerful 3PL platform is perfect for eCommerce, DTC, and subscription box companies of all sizes, looking to master their fulfillment challenges. Easily connect your store with our 75+ integrations. Our in-house fulfillment centers are supported by the most advanced order, inventory, shipping and warehouse management software in the industry. Paired with our transparent billing and leading customer support, we guarantee that with ShipMonk, your business will stress less and grow more!
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Stay away, Shipmonk has been an headache for our business for the past year.
We have been working with them for over 3 years.
WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake.
They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations.
WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.
We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.
For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......
When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.
One thing they know it s to charge your credit card!
Dear Rejucream -
We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and attention they deserve. We definitely don't view feedback like this as complaining; our job is to make your life easier with quality fulfillment. Rest assured that your comments here have been passed on to the proper support team members and someone will reach out soon. Thank you for your patience and for being a ShipMonk client; we will do everything in our power to try and resolve any outstanding issues.
Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY and it has already been 2 WEEKS! There have been tens of emails back and forth with the customer team, and all they've been replying is "asking me to confirm if it is true!" Unbelievable! I have all clear evidences that my inventory has been delivered successfully, with the name of the person signed, the correct ASN number, the correct SKU (with pictures), and the shipping label. To Kimberly, Darius, Mahogany, and Wen (the person who signed and received the shipments- 34 HUGE CARTONS): Please get this resolved within this week. I'll not remove your names until I get an "actual help", not "asking me to confirm the correct information over 10 times already".
We sincerely apologize that you have had a negative experience with our 3PL, and that there are some issues with confirming your inventory. We've updated our Client Success team with your feedback. One of our team members will be reaching out shortly to discuss matters with you directly. Thank you for your patience. We will get this resolved as soon as possible.
Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.
We sincerely apologize that you have had a negative experience with our 3PL. Our team, fulfillment centers, and software have been designed to put clients and the success of their businesses first. If your time with us has been anything less than rewarding, that is something we definitely want to dive into and resolve. One of our Client Success team members is reviewing and will contact you as soon as possible to discuss any issues you may be experiencing. Thank you for calling our attention to your account.