Recensioni (62)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 82% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 11% delle recensioni ha 1 stelle
28 luglio 2024

Do not trust - they avoid cancelling your subscription despite following their cancellation procedure.

I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app.

Anthony Cantabrana advised I should fill out a form here

(https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription)

which directs you to this page

(https://docs.shipperhq.com/cancel-subcription/)

which states "Please contact CustomerSuccess@ShipperHQ.com at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation."

We followed these instructions and have still been charged. I have emails proving my correspondence.

App in question: ShipperHQ: All-In-One Solution

If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.

DecoPV
Regno Unito
Circa 2 mesi di utilizzo dell’app
ShipperHQ ha risposto 5 agosto 2024

We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.

17 giugno 2024

Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.

DeployDepot.ca
Canada
2 mesi di utilizzo dell’app
7 gennaio 2021

We've been using ShipperHQ for over 4 years, they are instrumental to our website and provide us a series of complex shipping rules so that we may provide fast and accurate shipping rates and services to our customers. Additionally the ShipperHQ team is a delight to work with, top class in every way!

International Military Antiques
Stati Uniti
Circa 7 anni di utilizzo dell’app
24 gennaio 2024

This app is the best for shipping logic. Our Shopify store has over 3000 SKUs to manage. Of all the apps we use the support received from ShipperHQ is above the rest. Most problems are resolved on the same day. The support team lives and breathes shipping, and is always on top of it. Thank you!

Grow Organic
Stati Uniti
Quasi 5 anni di utilizzo dell’app
ShipperHQ ha risposto 26 gennaio 2024

We're thrilled to hear that ShipperHQ is making a significant difference in managing your extensive Shopify inventory! Our dedicated support team is always here to ensure your shipping needs are met swiftly and expertly - thank you for your fantastic review!

23 febbraio 2024

ShipperHQ is a game-changer for e-commerce businesses. Its user-friendly interface and robust features make shipping management a breeze. With ShipperHQ, merchants can easily customize shipping rates, options, and delivery methods to fit their specific needs. From calculating real-time shipping costs to offering discounts and promotions, ShipperHQ streamlines the entire shipping process, enhancing customer satisfaction and boosting sales. Its reliability and efficiency make it a top choice for e-commerce ventures of all sizes. If you want hassle-free shipping solutions, ShipperHQ is the way to go!

George Stone Crab
Stati Uniti
Circa 3 anni di utilizzo dell’app
ShipperHQ ha risposto 27 febbraio 2024

Thank you for your fantastic review! It's rewarding to know ShipperHQ is streamlining your shipping process. Let us know how we can continue to support your e-commerce journey.

21 febbraio 2024

Fantastic. James M was able to answer our questions, and pointed us towards helpful resources that will allow us to further optimize Shipping rates/methods on our store. Highly recommend. Thank you James!

PRM Filtration
Stati Uniti
Circa 3 anni di utilizzo dell’app
ShipperHQ ha risposto 27 febbraio 2024

Appreciate your review! Glad James could assist and provide valuable insights. Thanks for recommending us and happy shipping optimization!

23 gennaio 2023

Michael was very helpful in breaking down an issue so I could understand it and fix it! Thank you for your help!

Coffee Hit
Regno Unito
Oltre 5 anni di utilizzo dell’app
ShipperHQ ha risposto 23 gennaio 2023

Hi there, thank you for sharing your positive experience with Michael. We're glad to hear that he was able to provide you with the help and support you needed. If there is anything else we can do for you, please don't hesitate to reach out. We're always here to help!

14 dicembre 2020

Before using ShipperHQ we were losing around $1k/month on oversized shipments because we couldn’t get the dimensions and product packing to reflect how we were actually shipping, and that was causing up charges from our carrier. ShipperHQ’s dimensional packing feature helped us define exactly how we are packing our oversized and bulky products so that we weren’t over or undercharging customers. We could enter all of our boxes and assign them to specific products with rules for how we pack them. Now our rates are much more accurate. We don’t have to worry about under or overcharging customers no matter where we ship domestically or internationally. We have also been able to offer free shipping on select products and use the delivery date and time feature to show our customers estimated delivery times in the checkout and that’s given us a real competitive advantage. Definitely saving with ShipperHQ, and customer service was really responsive and helpful in getting things configured just right.

Hairpinlegs.com
Stati Uniti
Oltre 5 anni di utilizzo dell’app
5 giugno 2020

Has a learning curve, but super powerful functionality and customizations. Support has been very helpful and responsive.

igourmet
Stati Uniti
Quasi 5 anni di utilizzo dell’app
28 febbraio 2024

The app works well, and any sort of issues we have a promptly resolved through support.

E-Rigging
Stati Uniti
Circa 2 anni di utilizzo dell’app
ShipperHQ ha risposto 1 marzo 2024

Thank you for your review! We're thrilled to hear that ShipperHQ is working well for your Shopify store, and our support team is happy to have been able to assist you promptly. Your satisfaction is our top priority!