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Thank you Shipper HQ for a great product and amazing customer service, special shout out to Dakota! I run e-comm for a boutique home furnishings site. We have always seen shipping as our biggest barrier from online sales, and Shipper HQ has finally come up with a solution. Besides having the white glove delivery partner, which was important to us, we have other complicated needs with several pickup locations, products with various lead times, etc. As a creative person, the Shipper HQ team helped me tremendously by breaking down an intimidating process into manageable steps, and the platform itself is quite easy to navigate. So yes, 5 stars!
ShipperHQ is great! We've used it to solve two big problems.
1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate.
2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much easier via ShipperHQ's admin.
Has great features. But none of them fully work for shopify. And support team has nothing but excuses. Appointment feature wont work, none of the advanced features. It basically will quote customer then that information is gone. Not posted anywhere, no traceability at all.
Hey Garagistic Team,
Quentin here, thank you for the honest review. There are definitely pieces of ShipperHQ that we can't wait to bring over to Shopify, and we're working closely with them to make more of our great features like the calendar, timeslots and order view available as soon as possible. We're happy to keep you in the loop on those updates.
Even without these additional features, the ShipperHQ core functionality powers the shipping needs and checkout experiences of many merchants of all sizes on Shopify.
Happy to pick up the phone and discuss further.
- Quentin
I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.
We're thrilled to hear such great things about Michael's level of service. We have high standards when it comes to our customer service, and Michael certainly upholds those standards. Thanks for sharing!
Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.
News like this makes our day! Thanks for the great review. We'll pass along the kind words to the rest of the team!
This app has a steep, steep learning curve, that should have been my first sign that this app was just a bad idea and not well thought out from the start! Spent hours configuring it, and used it for about 1 week before the problems started resulting in 2 instances of lost revenue which is not okay. If you have Google channel with with automatic shipping for your Product feed settings, beware! This app does not push shipping rates through, and Google Merchant disapproved all of our product listings. We had to manually override and create rates on Google Merchant to fix this problem. That blip of 48 hours while trying to solve this resulted in losses. Then the app suddenly just stopped working one fine morning, and none of our customers were able to checkout with no shipping rates! This resulted in more losses. When I tried support they kept saying it was my settings, but I didn't change anything from one day to the next to result in it not returning rates! I have written in FIVE emails asking for a refund out of principal. None has been offered or issued so this app deserves no stars.
Hey Bar & Cocoa Team,
Thank you for taking the time to provide us this valuable feedback and I apologize that your experience has been frustrating. We take customer experience very seriously and strive to provide timely support and responses to troubleshoot any issues that arise.
After investigation, our Account Management team discovered that rates were not populating to your customers due to a problem with your configuration in Shopify. Regardless, our number one priority is to make sure we take care of our customers. As requested, we provided a full refund for your month of services.
For reference and to ensure this problem doesn't exist for other Shopify/ShipperHQ customers, we've provided a summary reason why the issue may have been occurring:
- Ensuring zones in Shopify are set up correctly and contain all areas to which you are able to ship. This is the direct reason for the error message stating "We don't offer shipping to New York."
- Review with customers that the check box stating "Automatically show new shipping methods when they become available" is enabled. This will ensure that the revolving dates when using our Date and Time feature are picked up by Shopify and that rate will populate for the customer.
- Finally, we will recommend ensuring all products have weights set on them. If a product doesn't have a weight you will not get rates from ShipperHQ as the system does not see the item as a physical product. It's worth noting that if a product without weight is in the cart with a product with the weight you will get rates returned (although those rates will be less accurate). So, this would cause rates to not return if all products in the cart do not have weight.
I wouldnt give this app even one star, I didnt even use the stupud app once and got charged 100.00. Im turning them into consumer protection for robbing me its a scam.
We're sorry to hear about the billing headache and please know that in the future if you uninstall the ShipperHQ app before your 30-day free trial ends, you will not be charged. However, we can confirm that we approved a refund to your account through Shopify back in August.
Indispensable. This is the ultimate shipping app. Showing customers the guaranteed delivery date with their rates has cut down on customer service calls and boosted conversion. Dimensional weight calculations are dead-on perfect. Finally... I cannot say enough great things about the level of support. ShipperHQ is the best. We used it for 5+ years on Magento and are so very happy to keep it now that we've migrated to Shopify.
Shipper HQ is the $hit. I've used a ton of shipping apps and SAAS offerings for various platforms over the last 20 years in ecommerce. This is by far the most thoughtful and most powerful one I've found. It's built smart, and is granular and modular enough to do accommodate nearly any complex shipping scenario you'll encounter. My peers have always touted ShipperHQ and now I know why.
Wow, thanks for this awesome review! We've worked extremely hard to make our software the most powerful and adaptable shipping solution out there. It's incredibly rewarding to hear that our efforts have paid off, especially from someone who has tried so many other shipping apps over the years. If you ever need assistance or want to share more feedback, our doors are always open. Thanks again for the kind words, and we look forward to continuing to make "$hit" happen for you!
Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.
We’re truly sorry to hear about your frustrating experience with your trial, and that you didn't have a chance to properly try out ShipperHQ. One of our Account Managers, Dakota, has reached out directly - there is a way that we can reconfigure the billing so that you are able to get a free trial and we’d be happy to approve that for you. Dakota will also be able to help you determine if ShipperHQ will meet your needs and help with the login issues. Please feel free to reach out to us if you have any other questions.