Avaliações (144)

Avaliação geral
4,4
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 13% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 3% das classificações são de 2 estrelas
  • 10% das classificações são de 1 estrelas
19 de janeiro de 2022

Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!

DecorMania
Reino Unido
Aproximadamente 3 anos usando a aplicação
Questão respondida por FireApps 19 de janeiro de 2022

Hi Matt,

Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.

For the bad support from my agent, I personally ...

10 de julho de 2018

Had technical difficulties, i am waiting for an answer since two weeks. Not pro at all.

Pasquesoone
Estados Unidos
Mais de 2 anos usando a aplicação
15 de novembro de 2021

Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke

Balardi
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por FireApps 16 de novembro de 2021

Hi Balardi,

Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience

To make it clear about our pricing, the price of ...

16 de março de 2018

- The server is down for an entire day and no is answering emails to clarify the situation or when it coming back live again.

- Features are OK! random bugs popup

-definitely not a stable app to price it at 9$

Carbon Fiber Store
Alemanha
11 meses usando a aplicação
1 de fevereiro de 2020

The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......

Kinder Komfort
Alemanha
7 meses usando a aplicação
Questão respondida por FireApps 2 de fevereiro de 2020

Hi there,

This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.

Due to an unexpected server problem and limited development ...

26 de setembro de 2022

The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, ...

PICSIFIED
México
5 meses usando a aplicação
Questão respondida por FireApps 27 de setembro de 2022

Hi there,

Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us.

For the bad support from our agent, we ...

28 de outubro de 2019

TAKE CARE! This App crashed our WHOLE site. We lost Sales and Ad Spend. Just bad devs who are updating the App overnight what let's crash your Store.

voiLaser
Áustria
5 meses usando a aplicação
Questão respondida por FireApps 29 de outubro de 2019

Dear Kris,

This is Anna, on behalf of the FireApps Customer Service team.

Firstly, we truly apologize for all unfortunate experiences with the app may have caused to you.

...

Editado a 10 de janeiro de 2020

We are getting charged, but the app only work half of the time. In most cases it does not display and the app can't even be opened. It is in general very buggy.

SlapYourElephant
Canadá
2 meses usando a aplicação
Questão respondida por FireApps 12 de janeiro de 2020

Hi Steven,

This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I did check our internal system, and found ...

3 de março de 2018

2nd time this app is giving me headaches. The first time was showing twice on the website and last time disappeared and my loading page speed was over 20 seconds. I tried to figure out what's the problem and then I found out that it was this app. Really disappointed as the concept was good.

Divmart
Estados Unidos
Aproximadamente 2 meses usando a aplicação
28 de outubro de 2019

the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.

BURGA
Lituânia
Aproximadamente 1 mês usando a aplicação
Questão respondida por FireApps 28 de outubro de 2019

Dear Gytis,

I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.

Because there is an active chat you have opened ...