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Siva provided excellent customer service and set up the Shipeasy app in our store to comply with our shipping rates.
I was having an issue with the app not loading onto my website due to something that Shopify had done to its platform. Raj from Shipping Easy Support was able to help me resolve the issue relatively quickly despite the problem occurring over the weekend.
Update on the App's support team. Had an issue with an incorrect Scenario setup, Jenifer was very helpful and enabled me to resolve the problem very quickly.
We wanted to take a moment to thank you for taking the time to update your review and share your positive experience with our business. We greatly appreciate your willingness to give us another chance and your recognition of the efforts we made to resolve any issues you encountered.
We take our customer satisfaction very seriously, and it means a lot to us that we were able to exceed your expectations and provide you with the level of service you deserve. Your updated review not only reflects your satisfaction but also serves as a valuable feedback that motivates us to continue improving our services.
We are grateful for your trust in us and for the opportunity to serve you. If there is anything else we can do to make your experience even better, please do not hesitate to reach out to us.
Thank you again for your business, your trust, and your kind words.
This app is really powerful, it can resolve all your problems with setting up different shipping rules, and you can try their another app called delivery-pickeasy if you do local business, and one more thing I have to say is their customer service is good, they always reply very fast when they are online.
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.
a great costumer service and helpful , perfect app ! a lot of thanks ! Janani was amazing and was the best costumers service I have ever seen.
Highly recommend this app for Fulfilments and great support. special thanks to Jenifer Logbase for the guidance and support.
This is the ONLY app that allowed me to create free shipping to customers who bought a 1 year free delivery subscription. In the world of amazon prime, this is so critical for so many of us who need to be able to compete on shipping. Also, customer service is GREAT. Super easy to book time and the developer will kindly walk you through how to make the magic happen! So happy this exists for all of us!
And update two years later: I continue to be impressed by this app! Not only can we do free shipping when customers purchase a membership, but we are also now offering free shipping by address and this app allows us to do that. Thank you Shipeasy for two years of awesomeness
Siddarth was amazing and patient he helped me through the entire process and transition was easy. The app works great. 5 stars!
Thank you for your wonderful review!
I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
The app support is without question excellent. Clear. Precise. Professional and easy to reach. In a world that no longer picks up their phone this company is a breath of fresh air. I highly reccommend! Rahul and Vinduja
Sehr zufrieden, man hat uns super geholfen. Wochenlang haben wir keine Lösung gefunden, durch ein Zoom-Meeting und eine echt tolle Beratung hat alles geklappt, dazu wurde alles übersetzt wenn es Fragen gab. Super toll :-)
Thank you for the motivating review. Feel free to reach us back and we are glad to assist our valuable customers anytime!
Gratefully,
Rahul & Janani
LogBase Team