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[Updated] We were having some API issues during midnight and we were amazed by how good their customer service is by sticking with us throughout the night to solve the issue. Their communication and problem-solving skills are top-notch. Really impressed! [Updated ]I was assisted by Siva and Kumar from the customer service in helping our website set up complicated shipping rules of combine shipping rates. They were very helpful and patient in assisting us and even went out of the way to assist us on a full Sunday to get our checkout cart working. Two thumbs up for their service and attitude. Keep up the good work!
Top notch customer service. They respond instantly via chat. Very VERY helpful. In addition, this app is very flexible and can handle most any shipping scenario.
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.
I used this app to set up complex pricing rates for zip codes and product type. Great customer service!
Siva helped me fix some issues regarding free shipping. He was very patient and helpful, and I truly enjoyed the experience. Thank you!
Siva and team have been a great help with getting this app up and running for our store. The app seems to handle complicated scenarios/rules. Siva has responded quickly to my emails and is also available to talk to on zoom. Thank you Siva and team :)
Janani and Rahul were very helpful setting up the app for me. They had an answer for all my questions and had great communication
We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!
Barath and Vinduja provided a great service and solved my set up problem in a few moments.
The app is simple to set up and provides the flexibility needed.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.
Rahul, was excellent with the onboarding and support process. I highly recommend his service, and this company. Thank you!
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
Jennifer has been an absolute rockstar this morning! These guys have some of the best back end support. Highly recommend this app.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
its 1:41am here in Australia. i have been working all night shifts on my website here. booked a meeting with this app through shopify, only just finished my zoom meeting with siva, he navigated the work for me and fixed all my problems with all calculated shipping changes and filled me in with much more. a large thank you ! really happy with the service