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I am THRILLED WITH THEIR CUSTOMER SERVICE! I am so computer illiterate and every single time I've called someone has immediately answered and treats you like a friend that is super smart and wants to help you succeed. Not only have they helped me navigate my issues they have educated me on excel and walked me through the process. I am so thankful I went with these guys. Being a new business, I need all the help and education I can get! I feel like a have a team-mate in them.
Brandon was a huge help troubleshooting a problem I had with my printer settings. Shipping easy is great, always there to help!
The best app for fulfillment management and when I needed support Evan was great and very knowledgeable.
Spoke w/ Corey this morning and he was absolutely wonderful at helping me unravel several issues.
We have been using ShippingEasy for over a year now. It's easy to use & integrates with multiple channels seamlessly. I have called a few times with some questions on how-to & always received a prompt follow-up & answer to my inquiry. I also didn't think the rates could get any better than Commercial, but when we had to upgrade to the $29/mo plan -- I received better rates on Priority & Express, which has paid for the service. They always offer great tips, up-to-date info & make it easy for small business to save on shipping in every way possible.
I have been using ShippingEasy for a long time. I'm impressed that when you call with a question a real USA based agent answers the call. That rep usually can answer and resolve an issued without having to be transferred. GREAT SERVICE!!!!!!!
I love this app. Their customer support is fantastic (you call, they answer, and help) -- but even more impressive is the speed of updates / features. They pump out new features incredibly quickly, and even added a small feature that I called in to request on the phone! All I can say is wow.
Brittany N. at Shipping Easy rocks! Their customer service is an A+. Don't worry if you have any problems getting started. They are super friendly and will help you. I used a theme for Shopify and their customer service was horrible. To the contrary, Shipping Easy is rock solid. You will be very satisfied. Fast, easy, professional, and helpful. I went from very frustrated to completely satisfied.
Love the ease of use but would love it even MORE if you could sync Point Of Sale Orders! !
Super helpful and always courteous customer service!!
All around a great app and service! :)
Shipping easy has been an invaluable asset to my business so far. While I am only shipping a few items a week, it still is my preferred way to ship. I just had an issue with one of my endicia accounts. Shipping easy was very quick to address the problem, Melody and I exchanged a few emails, and in no item the issue was resolved. Customer support like this is rare this day in time. I'm very glad to see their value to the customer and couldn't have asked for a more prompt and professional support. I'm a happy Shipping easy customer and plan to stay with them for a long time to come.
Robert Breeden