ShippingEasy

No matter how many times we reinstall the app, it never syncs our orders. When we go to add money to our balance we get a bunch of XML errors.

The app simply doesn't work.

I understand the need to raise prices every once in a while. However, if you will penalize folks for using their carrier accounts (and, therefore, their own negotiated rates), make sure that you build in some contingencies for cases where folks can NOT use your rates BY LAW. We ship alcohol and MUST ship using our shipping account. Charging us more for the "privilege" is bad business and worse ...

WARNING: Out of date - DOES NOT SUPPORT CURRENT FULFILLMENT API'S!
Pro:
Great support. They know enough on the basic end to be helpful, and escalate when appropriate.
Relatively easy interface.

Con.
MAJOR: Hasn't been updated to support Shopify's new Edit Order function, (and the new fufilllment API's)
https://shopify.dev/changelog/edit-orders-with-our-new-order-editing-apis
https://www.shopify. ...

Stole $800 from us when they refused to refund shipping labels they canceled. Use someone else.

I tolerated this app for nearly 5 years...getting worse with each update. The final straw was when I paid for $25.00 of postage, but instead was charged $1000.00. While I was dialing customer support, I was charged an additional $1000.00. After getting bounced all over with customer support repeatedly telling me they can't do anything, I was instructed to close my account to force a refund. I was ...

Terrible customer service. Took over 2 weeks for them to help me solve a simple problem because I didn't have a paid plan.

Not a reliable service for a business that needs to do a lot of shipping. The system crashes all the time and at key moments when you need to ship items to customers, the service doesn't work. Also, unless you pay for a subscription, forget about getting any help.

Very unprofessional and almost no customer service. They offer UPS one balance service and it is not working properly, I was trying to contact them, call, send emails. No response. Then today I got a problem with USPS shipping too. This is just a disaster. Today without any warnings or emails especially calls - they suspend account. Unbelievable, what is going on with this app? They don't have ...

At first we loved shippingeasy, however, if there are ever issues on their end they tend to diflect any issues and point fingers at other systems/errors on other platforms (like shopify or USPS) when in reality, it's 100% shippingeasy. They treat you like a number and the ONLY major perk they have over most similar platforms is their discounted flat-rate green pricing.

If you ship a LOT do not ...

Not a good solution for your all shipping needs, but good for printing packing list :)
Does not support UPS.
Packing list and Pick List module needs to be improved.
Customer service reps cant answer your questions, they cant help at all.