ShippingEasy

I actually look forward to chatting with someone from customer support. No matter how long it takes to solve your issue, they remain professional, patient and courteous! Never giving a possible solution and to contact them again if it doesn't work.

Always a positive ending with customer support.

Shippingeasy is easy and useful for our company. We use it everyday!
It would be awesome if the customs forms for international shipping could all be printed at once. Selecting the customs form for each order makes my shipping days much slower. I know that is something that is being worked on currently but would love that to change.
Other than that, we love that you guys have a "chat" very ...

ShippingEasy is great but definitely does not have anything. A few things I don't understand - why can you not just download a shipping label and not print it? Frustrating when I am trying to send to a customer. Similarly, you cannot download a PDF of the orders you are trying to print before printing. Their customer service is very accessible, but I agree they do tend to place blame on external ...

Been using shipping easy for a few years and have successfully shipped thousands of orders with them. Really efficient, especially on days when you have volume orders. Like any shipping app you have to educate yourself a bit on how to do things in a way that works best for your shop.

I'm surprised by some of the negative reviews. This app is always improving and seems very committed to customer ...

ShippingEasy sent an email asking us to disconnect our store and reconnect with a new API connection and we lost all history, product images, and had to redo the branding. I am so thankful that Cesar on the Customer Support was able to get me back up and running. Thank you Cesar! I hate the robot chat.

Switching over to ShippingEasy has definitely streamlined the whole process of getting orders out the door. The time it took me to process the large volume of orders generated by our Spring sale was a fraction of what our old platform would have taken. By allowing me to generate labels and packing slips with just a few simple steps and clicks, it has made life in the warehouse much smoother. ...

Clyde did an incredible job helping me with my packing slip! Everyone there has always been friendly and ready to help in whatever capacity they can! The program itself has improved over time as well, but still needs some work.

Melody H. was very friendly. She was also very knowledgeable about the website and was very efficient in answering my questions.

Overall, it's great. But there's a bit of a learning curve to take care each of the special cases I run into with my orders, and it has some flaws.

Most notably: once order info is pushed to ShippingEasy, order information, including the shipping address, cannot be updated. Thus, when a customer updates their shipping address or requests we do it behind the scenes, there's no way to save the new ...

The shipping purchase/label creation process for larger volumes is much, much more complicated than the demo video/trailer above made it seem. We were completely caught off guard the first-time we used Shipping Easy, and almost missed our shipment deadline trying to figure out how to even buy labels.

What redeems Shipping Easy (and gets them this 4-star rating) is their fantastic customer service ...