Arvostelut (123)
Tarkenna
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Luokituksen mukaan
5 stars for how much easier Shippit has made our fulfilment process.
Unfortunately, have had to deduct 2 stars for how much more work it has created in relation to customer service enquiries. We used to spend 1hr maximum on customer service emails per day, we're now spending 2.5-3 hours dealing with our inbox - all to do with tracking updates.
We use DHL eCommerce to ship our orders to US & Canada, however the Shippit tracking email that our customers receive direct our customers to an incorrect phone number (not a DHL tracking web page).
Thank you for the feedback LUNA BRONZE. We're glad that our platform is making your fulfilment process easier but are disheartened to see that your customer service enquiries have increased. This should not be happening.
I believe Aaron has reached out to help you fix this DHL issue and our carrier team is in the process of amending things.
We hope that the end result will lower your enquiries and that you'll consider revising your review if you are happy with our service.
This app is so helpful. Time saving and easy to use. Customer service is also great. Highly recommend. x
Thank you for recommending us! It makes us happy that we can save you time and help your business. :)
Great app and service! literally couldn't do business without it. Super easy, affordable and well worth the integration!
App works great. Saves so much time and has simplified our process. Regular updates help keep everything running smoothly.
Hi Sealers Online,
Thanks for taking the time to leave us a review. Seeing your 5-star review and kind words really keeps us motivated to do what we do best! We look forward to continuing to work with you to grow your business.
Kindest regards,
Sophie
Shippit.
Perfect integration with Shopify and awesome support from the team at Shippit. The shippit app allows you to easily connect any shipping provider you would want!
Hi Chotto Motto,
Thanks for taking the time to leave us a 5-star review! We're always keen to hear about our customer's positive experience with Shippit and yours is no different. We look forward to continuing to work with you to grow your business beyond new heights!
Best wishes,
Sophie
Shippit
Huge time saver! Orders take 1/10th of the time to process with shipping pre-populating everything direct from Shopify to Shippit. Love it - highly recommend and super easy to use!
The integration with shopify makes shipping super easy! Using the chat function with customer service has also been a great experience too
Thanks for the feedback circlehome! It makes us happy that we're able to provide a product and service you love. Have a great day!
The rates are good and booking system is all good but you can forget about good customer service especially billing related.
Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.
Hi Nestz Living,
Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our rates and booking system. Last year taught us a lot and we have significantly invested in our app as well as our support team so that they can better help merchants. We always look to continuously improve, so we are open to feedback. If there is any assistance that can be offered, please let us know, and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.
Kindest regards,
Sarah
Shippit
One of the best services out there!
I was deeply worried because all our national couriers in Malaysia were not shipping to Singapore or were on holiday during Eid. So when orders came in, we did not want to turn them away or make our customers wait for weeks!
By some miracle I came across Shippit! So I messaged them on Facebook and got a reply around 9am, and to my delight their couriers were still shipping! I was asked to provide them with my email and mobile number, and within minutes, they called to help me set up and integrate my account with shopify via Zoom!
John was incredibly helpful, he patiently explained how to make a complete order via the app. Within half an hour we were done with the set up and mini tutorial. And within 3 hours of the setup and order, on the same day, my parcel was collected! Yes, 3 hours. And the parcel was sent to a customer in Singapore within 6 days despite the lockdown and holidays.
The system also manages your tracking numbers by automatically updating all Shopify orders, this saves us the time and hassle of manually updating each order. The best part is you are able to adjust the weight of your parcel! So you get an accurate cost from the courier.
So, thank you Shippit and John for helping us during these highly stressful times.
This is definitely the shipping app to get!
Cheers!
Sharmini Joy Ramani
Co-Founder, Potions
www.shop-potions.com
Hi Sharmini,
Thank you so much for taking the time to leave your positive review! I am so glad to hear that the Shippit experience, including integration and courier pick up, were seamless. Everybody at Shippit, including John, work extremely hard to receive positive praise from merchants like yourself. I will be sure to pass on the message to John and our team. We look forward to continuing to work with you to grow your business.
Best wishes,
Sarah
Shippit
The Shippit platform is great and easy to use. I really like how they provide some courier options such as: TNT, Fastway and Couriers Please. Unfortunately they have over promised and under delivered. Their integration doesn't allow us to ship DG items. Also the Australia Post My Business Integration keeps getting pushed further and further back.
Hi there SolarBox,
Thank you for taking the time to leave us a review. Shippit takes our customer's feedback seriously, so if there is anything we can do to improve your customer experience, please email hello@shippit.com and one of our lovely staff will be in touch with you directly.
We'd like to apologise for the delay as things don't always go to plan and add that we will be finally launching the Australia Post My Business integration later this month! Again, please reach out if you'd like any help or simply to learn more about this exciting integration.
Kindest regards,
Sophie
Shippit