Shippo ‑ Simplified Shipping

Finding the right shipping app can be hard. In Australia I have tried a few, this looks good - very easy to use. We have a cold press juicer store in Australia, ship large boxes every day so we need to have a reliable and convenient services. this ticks all the boxes

Their default package does not work for Shopify customers per their customer support. Unless your product weights including packaging are completely on spot then you will have to override the default package templates. Also when you buy the label it does not go directly to your printer, a separate window opens to download the PDF then you have to hit print and the printer window opens. Too many steps here. The order number on the label is just too small to help with order verification.

I like this app! I like the fact that you have multiple shippers and can customize it to your site. It is easy to use and to install. I LOVE the fact that it fulfills your orders and also sends a shipment notice to your customers. Being integrated with Shopify is a major plus!!

Love this app. Much better than other shipping apps. Works great, we've been using it since last summer. I highly recommend this app.

Zippy fast to install. Simple and easy to use. Our warehouse manager really likes it too! I wanted to make sure I did it right (it was so easy, I wasn't sure) and I contacted customer support. Talked with Hieu, he is amazing! Got my answer right away and all is MOOvelous. Thanks!!!!

Bessie
Cowbells.com

Good - Allow you to handle multiple orders at one time with mass updates to address, shipping details. Links to fedex account and handles paperless trade Bad- Syncing is out to lunch, sometimes orders sync back to shopify sometimes they don't. Usually end up needing to do this manually wasting time. "Use item weight" when trying to assign weight to packages it does not accurately pull the product weight causing label purchases to fail and manually having to update the shipment weight.
Order fulfillment status - Once it has been synced into shippo and you fulfill from shopify those fulfilled items are not synced back into Shippo so you are always needing to manually "Hide" orders that don't get the correct status. Fedex labels wastes a second page printing terms and conditions that are not needed. The biggest kicker here is the support team doesn't seem to have a grasp on what their own software does or doesn't do. Often times you are referred back to shopify for a Shippo issue or they ask repetitive unrelated questions to the issue. They want screenshots a lot of the time but then take days to actually get back to you. This app needs a lot of work, it probably functions OK if you are a low volume shipper or if you only use the discounted rates that shippo provides. If you need to link your own API accounts and expect reliable syncing this isn't the solution for you. Update 11-24 - Still junk - blames Amazon for pulling phone numbers into shippo that need to be edited manually to complete a shipment instead of taking accountability for their software. Now this week a very busy black friday pushes through an update that seems to create an issue where products are not loaded into the customs form again creating more manual work to add them to the customs form in order to purchase a label. I highly recommend that you find a different solution than Shippo - Especially if you are using integrations with Fedex or shipping internationally.

I actually can't imagine running mailordermystery.com without Shippo. It's simplified our shipping workflow, it's super competitively priced, you're not locked into any monthly plans or fees and the customer service is amazing. I'd recommend Shippo as a must have add-on to anyone selling on Shopify.

Shippo is simple to set up with Shopify. Their support is quick and helpful for the limited issues you may encounter. The best part is their Priority Mail prices beat Shopify's by a good amount. Look into it!

First off, Susanna is always very quick to respond, very polite, and very knowledgeable. I had a question about shipping and though it was not directly a Shippo question, Susanna was able to help me out and point me in the right direction.

I'm new to the whole e-commerce shipping thing so I've had a lot of questions so far. I must say, the customer service with Shippo has been beyond fantastic. I'm a HUGE fan of this company, great people!

Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app!

Thanks for your fast response, Rebekah!