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I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.
I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.
Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.
As a small business, the people that you work with should help build your business not create problems & charges for you.
Sad to say that this has been the case with Shippo.
Hello,
Thank you for sharing your feedback with Shippo and we're very sorry to hear about the billing issues you encountered with your UPS shipments.
I see that Kyle and Stephanie have escalated this to our UPS account managers. I apologize for the delayed resolution as we are awaiting for them to review this case.
We appreciate your patience and we'll be sure to provide an update within your existing support request that's currently being handled by our team.
Thank you,
Shippo Support
I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.
Hello,
Thank you for your review. We're sorry to hear you were unable to get in contact with our support team via live chat. We understand how important it is to quickly resolve shipping issues and we strive to support our customers promptly. Please note that we still offer live chat and phone support during standard business hours M-F. You can also reach out to us at support@shippo.com and a member of our support team will be happy to assist.
Thank you,
Shippo Support
i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!
Hello,
Thank you for leaving this feedback about Shippo and we're very sorry to hear about the billing confusion you encountered.
We would love a chance to speak with you further about the charges you received so we can explain what happened, and investigate them further for you.
Please reach out to our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Hello,
Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected.
With that said, we are unable to locate contact information for you in our system.
Will you send us a message at support@goshippo.com and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again.
Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.
Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.
Hello,
We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments you were pulling rates for.
Rates can vary based on many factors - dimensions, weight, shipping locations, extras you may add (like insurance and signature confirmation), etc.
We would love a chance to talk to you about the rates you saw, and look at the different shipments. This would give us a better idea of what happened and how we can help you fix it.
We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer.
You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.
Hello,
We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers.
Shippo plans are billed on a monthly cadence. If customers do not downgrade their paid plans before the billing cycle date, the accounts will be automatically charged. We apologize for any confusion this caused!
We will have one of our Support Specialists follow-up with you now to continue working with you on this.
Thank you,
Shippo Support
Beware, no longer offers media mail shipping rates.
I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond