Shippo ‑ Simplified Shipping , 547 recensioni

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.

As a new e-commerce business owner Shippo has been so easy to work with. They have an extensive amount of knowledge within their team, which was invaluable when setting up our business and getting ready to launch. The integration with Shopify is seamless with a very simple, easy to use interface. The support team is highly responsive. We've been using them for all of our shipping needs for well over a year. We are extremely happy with Shippo and everything they do for our small business.

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.

I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice.

Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing.

As a small business, the people that you work with should help build your business not create problems & charges for you.

Sad to say that this has been the case with Shippo.

Grand rates and easy to navigate!

Thank you for your App.

I co-run a small hot sauce company, but also work a full time job so time is often a precious commodity. Shippo is absolutely the most essential app we have. It streamlines the shipping process to an amazing degree and is a wonderful timesaver.

Shippo integrates seamlessly with the Shopify store, meaning it only takes a few clicks to import all of the most recent orders and generate USPS pre-paid shipping labels. It saves me all of the hassle of going to the post office, the pain of manually entering shipping information, and it even saves me a decent percentage because the USPS prices through shippo are lower than what I am eligible for myself. All in all, and wonderful app.

For folks that run outside funding events, such as Kickstarter campaigns, this app is also wonderfully useful. The batch import function allows you to upload a spreadsheet containing all of your customers then generate shipping labels for everyone in that spreadsheet with one click of a button. It helped make Kickstarter order fulfillment much less painful.

All in all, 5/5 stars!

Been using Shippo for several years and have never had an issue. Just had to contact support this week with a small problem. Support responded immediately and the fix was simple. We were back on track and shipping right away with no down time. Thank you so much for your great customer service! Having an app is one thing, but providing great tech support is outstanding and means a lot to us as a small business having to do everything on our own. Thank you Shippo!

Update: Still working great for us in Fall of 2016!

We just started using Shippo and have been extremely impressed! Not only is it saving us a bunch of time (no longer have to manually enter information for every shipment into USPS, then mark orders fulfilled, copy tracking info, etc.) the rates seem to be even cheaper. We had one small issue, and received a near instant response from the developer. Definitely recommend!

Truly simple. No more annoying international shipping forms for the USPS! It imports your orders and another feature I enjoy is that you can hover over an order and it lists the items purchased! That should be part of Shopify's order page. I hate having to click into each order to see what I need to pull and wrap. Anyway, Shippo does that for you. When I was confused how to print 2 labels on a page, customer service was fast and helpful.
As others have said, a way to schedule a USPS pickup from within the app would be great, but that's not a deal-breaker. I would also love to see them make API integration more simple for us non-coders... Something like a widget to add to the checkout page to allow the customer to select their own shipping rate there!

Hands down the most user-friendly, cheapest, and time saving shipping app Available. And its FREE !