レビュー (536)

総合評価
4
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の5%は4つ星です
  • 評価の3%は3つ星です
  • 評価の3%は2つ星です
  • 評価の13%は1つ星です
2022年2月13日

Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have ...

UXO Supplements
アメリカ合衆国
アプリの使用期間:5年以上
Shippoが返信しました 2022年2月14日

Hello,

Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has ...

2020年9月9日

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the ...

DUMP BOX
アメリカ合衆国
アプリの使用期間:5年以上
Shippoが返信しました 2020年9月11日

Hello,

Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.

We also thank you for jumping on ...

2019年12月18日

Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez

Adept Cosmetics®
アメリカ合衆国
アプリの使用期間:約5年
Shippoが返信しました 2019年12月18日

Thank you for taking the time to speak to us on the phone today. I'm glad we were able to clarify further. If you have any further questions let us know!

2018年1月9日

GET A PHONE # OR CHAT SO PEOPLE THAT NEED TO SHIP PACKAGES RIGHT AWAY CAN GET A HOLD OF SOMEONE TO HELP. SUPPORT ON LINE DOESN'T ANSWER QUESTIONS ADEQUATELY.

Angels Unawear
アメリカ合衆国
アプリの使用期間:4年以上
2018年1月30日

DO NOT USE THIS APP!!!! If we could give this app -100 stars, we would. We started accumulating hundreds of dollars of auto-billing charges with our carrier because this app failed to print manifests properly. I reached out to support staff numerous times to fix this issue. They don't reply with a solution but a generic answer that they are looking into it. After giving them few months to get ...

The Innate Co
カナダ
アプリの使用期間:約4年
2023年12月14日

ive been with shippo since 2019, and as of today.. im tired of paying money to a company, when in return i have to fix the problems their software creates... whats the point.. ending the service

Just A Sip Shop
アメリカ合衆国
アプリの使用期間:4年弱
Shippoが返信しました 2023年12月15日

Hello,

Thank you for your feedback. We're sorry to hear you're having trouble with Shippo!

We were able to locate your account by your review name and have since reached out ...

編集日:2021年2月11日

THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't ...

Embers / Cinders Vintage
アメリカ合衆国
アプリの使用期間:3年以上
Shippoが返信しました 2021年2月10日

Hello,

We're so sorry for the experience here. We did find your interaction with us and we just left you a voicemail and our number to call back.

To clarify a bit more, our ...

編集日:2019年5月9日

BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think ...

Magical Black Girl
アメリカ合衆国
アプリの使用期間:約3年
Shippoが返信しました 2019年5月13日

Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.

We do want to reiterate that ...

2019年10月28日

I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.

NuRevealOrganics
アメリカ合衆国
アプリの使用期間:約3年
Shippoが返信しました 2019年12月5日

Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our ...

2020年10月7日

This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5

BKIND
カナダ
アプリの使用期間:2年以上
Shippoが返信しました 2021年1月13日

Hi there!

Thank you for leaving your honest feedback about the Shippo app. We take all this feedback very seriously and use it to improve our system. It looks like you've ...