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I have been using this company since I launched my store; and have seen them go thru some serious changes. Some for the better, some for the worse. Shopify Advanced plan gives better rates and ALSO offers insurance now; so ifso facto its either or. If I am at home I use them to print orders as shopify's are very specific to the printer you set up. I am filing a USPS claim for the items I sent out and will give an update on their procedures
Too easy to print the wrong label. Ask me how I know. Interface is awkward. Takes time to sync. Defaults to old dates. Doesn't present all shipping options (such as cubic).
Hello,
We're so sorry to hear you ran into trouble in Shippo. We appreciate your feedback as it does help us understand where our customers need to see improvements and use that to focus our efforts on what to work on next.
We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer.
You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
International shipping labels doesn't work, been going back and forth for several days, only email response 24 hour wait and still no resolution, then wait another 24 hours for the next response and so on. They have no sense of urgency that international orders are being delayed by them. No online chat or phone support available poor response time.
Hi there,
Thank you for leaving this feedback. We are here to help in any way we can and apologize for the back and forth. We want to make sure you are taken care of and able to create international shipping labels.
One of our team leads, Chelsea, will be reaching out to you directly to get a resolution as quickly as possible.
To note, we do offer both chat and phone support M-F 9am-5pm PT. To reach us through those channels, please log into your Shippo account and click the Support button on the bottom left of the page.
I have been using this app for several years and it appears that with each UI upgrade, something stops working and it never gets fixed. With latest upgrade, too much has broken and it is not longer usable - Shopify fulfillment sync does not work, order splitting does not work, Customs declarations do not import the correct information from Shopify products and it can no longer be edited, and Shopify Order sync just stopped working today. Support is very slow (by emails which takes a couple of days) and nothing gets resolved either. We are wondering if these issues are being worked urgently or if we should be looking for alternatives.
Hi there!
I am very sorry to hear about your experience with Shippo and our team. We strive to build a product that helps our customers get their shipments to their buyers faster, and our Product Team is currently working on correcting some of the issues you've mentioned.
We also want to apologize for the delayed responses from our Support Team. With the recent changes affecting everyone due to COVID, there is a bit of a delay. We are trying to get back to everyone as quickly as we can and we truly appreciate your patience and understanding.
That said, I am happy you were able to speak on the phone with a few members of our team and we are incredibly appreciative of all the feedback you gave.
If there is anything else you need, please don't hesitate to reach out and let us know!
Thanks,
Shippo Support
Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in.
I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below).
The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds.
I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along.
WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process.
I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually.
Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!
THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
KEEP AWAY!!!
My Amazon - Shippo connection stopped working Thursday Nov 4 2022 I have called, chatted and emailed customer support more times than I can count. I hope that shippo will fix the issue so I can revise the shippo review as well.
Hi there!
We are so sorry to hear that there have been issues with your Amazon connection to Shippo. We do see that all of your Shopify orders are coming in as expected.
We have escalated the issue to look into your Amazon connection and will follow up directly as soon as we are able to resolve this issue.
Love Shippo!!!! This is the best shipping platform I have used. No hidden cost, no monthly fee, easy to use and you save so much money. Highly recommended!!!!
When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books.
Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem.
Otherwise, Shippo is absolutely fantastic.
I wish I had transitioned over to Shippo a year ago; the ease-of-use interface coupled by the savings I have already experienced in regards to postage makes this app a total win-win situation for my company. . .five more stars for customer service, as well. A++++++