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2023년 10월 10일

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels.

I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and ...

Chikito
캐나다
앱 사용 기간 5개월
답글 Shippo개 2023년 10월 12일

Hello,

Thank you for sharing your feedback with Shippo and we're very sorry to hear about the billing issues you encountered with your UPS shipments.

I see that Kyle and ...

2023년 11월 12일

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. ...

Pandere Shoes
미국
앱 사용 기간 4개월
답글 Shippo개 2023년 11월 14일

Hello,

Thank you for your review. We're sorry to hear you were unable to get in contact with our support team via live chat. We understand how important it is to quickly ...

2022년 7월 17일

i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!

strano
그리스
앱 사용 기간 3개월
답글 Shippo개 2022년 7월 26일

Hello,

Thank you for leaving this feedback about Shippo and we're very sorry to hear about the billing confusion you encountered.

We would love a chance to speak with you ...

2018년 3월 19일

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Brew Innovations
캐나다
앱 사용 기간 3개월
2021년 4월 2일

Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.

Naturalistics
미국
앱 사용 기간 2개월
답글 Shippo개 2021년 4월 28일

Hello,

Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure ...

2018년 12월 19일에 편집됨

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back ...

Lucid Living Co.
미국
앱 사용 기간 2개월
2022년 5월 26일

Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.

Nordic Ways
미국
앱 사용 기간 대략 2개월
답글 Shippo개 2022년 7월 26일

Hello,

We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments ...

2023년 4월 8일

App was easy to use but found that I was charged when I thought I was on Starter Plan and I haven't used the app for a while because they don't allow Royal Mail as a postal service. They won't allow a refund either. Not happy with this.

Force of Life
영국
앱 사용 기간 대략 1개월
답글 Shippo개 2023년 4월 21일

Hello,

We're sorry to hear you're unsatisfied with Shippo. This is never what we want for our customers.

Shippo plans are billed on a monthly cadence. If customers do not ...

2016년 11월 4일

Beware, no longer offers media mail shipping rates.

Michael Stokes Photography
미국
앱 사용 기간 대략 1개월
2020년 4월 11일에 편집됨

I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond

Market Sale
미국
앱 사용 기간 대략 1개월