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I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.
i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!
Hello,
Thank you for leaving this feedback about Shippo and we're very sorry to hear about the billing confusion you encountered.
We would love a chance to speak with you further about the charges you received so we can explain what happened, and investigate them further for you.
Please reach out to our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.
Thank you,
Shippo Support
This app is a must have for anyone who ships. So simple to set up, literally no instructions required from install to printing labels. Effective, efficient, smooth, and affordable as it gets, I'd recommend this app to anyone who wants a simple shipping process with no B.S.
Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.
This is the second store that I've installed Shippo on. Easy to use, integrates perfectly. So budget-friendly if you're just looking for invoices and labels. I can't speak for all of the shipping options, but USPS fulfillment works perfectly.
Compared to Etsy integrated shipping and paypal shipping labels these guys do not offer Light Packet as an option. I use mostly Light and Small packet for all of my shipping needs so this is a big issue for me. Other than that pretty seemless integration and comparable prices to everywhere else I used for shipping service.
Not having Light packet for Canada Post.... a big, big issue for me.
Great, if you're managing a single store. Managing multiple stores with this app doesn't work well at the moment (6-28-14)
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Hello,
Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected.
With that said, we are unable to locate contact information for you in our system.
Will you send us a message at support@goshippo.com and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)
Hi there,
Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform!
We apologize for any confusion with customs forms for intra EU shipments. We definitely understand the need to opt-out of customs forms at times and we've recently added this feature to our system!
If you have an intra EU shipment, you can no select the "Opt-out of customs" checkbox when creating your shipping label. This will allow you to generate the label with no customs form.
Regarding pickup scheduling and return labels, we would love to assist you further with this! Please reach out to support via chat/phones beginning at 9 AM PST M-F, or by email from 6 AM - 6PM PST M-F.
Thanks,
Shippo Support
This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again.
Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.