Algemene beoordeling
4,1
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 12% recensies zijn 1 sterren
22 maart 2017

I love Shippo app! It's extremely easy to use and it has the best rates (and I've checked many different options). Also, Shippo has great integration with Shopify and other apps, and orders appear right away in the system. For our tea subscription boxes it was very important to provide a return label for our customers. And with Shippo you can create a return label, but pay for it only if customer decided to use it, which is very convenient. 
For the international shipping Shippo pulls out all the product information for custom forms, which makes the whole process much faster.
 Can’t be happier!

Hello Tea Club
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Bewerkt 23 april 2020

I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service.
-------Previous review below-------
I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs.

Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.

Beneathyourmask
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Bewerkt 23 oktober 2018

Great app! Easy to do what I need, support is quick when I need it. Seems to be improving all the time

Aqua Lab Aquaria
Verenigde Staten
Meer dan 3 jaar gebruiken de app
20 september 2017

Easy to use, reliable and quick service.

Nibmor
Verenigde Staten
Meer dan 3 jaar gebruiken de app
3 augustus 2018

Been using it for 3 years now and am very satisfied. Customer service is fast and responsive, and the interface is excellent. It's actually easier for me to scan my unfulfilled orders in Shippo than Shopify (sorry Shopify).

Shendrones
Verenigde Staten
Meer dan 3 jaar gebruiken de app
20 mei 2018

We have used Shippo with our store for the past 4 years. We find their system straightforward and easy to use.

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Beard And Company
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Bewerkt 9 mei 2019

BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think how much damage could have been done had I not gotten up so early today and didn't have my banking set to notify me of unusual activity. By the time Shippo closed my account (per my request), there were over $2K in charges. I strongly suggest NOT doing business with this company until they can demonstrate that they've resolved this issue. The rates are great, but having your wallet drained while you're sleeping is the stuff of nightmares. When I went on Twitter I saw that I'm not the only person who had this problem. So, they really shouldn't be offered to Shopify sellers as a viable app until they can prove they have this HUGE problem under control.

Update: It seems this is a problem Shippo has that it can't or won't fix. WHY ARE THEY STILL IN THE SHOPIFY APP STORE IF THEY'RE STEALING FROM SELLERS????

Magical Black Girl
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Shippo heeft geantwoord 13 mei 2019

Thank you for your honest feedback. We understand your frustrations and are sorry this happened to you. We take fraud very seriously at Shippo.

We do want to reiterate that Shippo was not hacked. As stated in your support ticket with us, our security team looked into this and it appears your information was compromised on another site and used to login to Shippo. There was no breach in our system.

We have refunded you for all of the fraudulent labels, deactivated your Shippo account, and removed your billing information on file.

We understand there is always room for improvement, so we are discussing this situation with our security team so that we can better protect our customers.

2 september 2015

I looooove the simplicity of Shippo. It saves us plenty of time with our fulfillment. When we required a new feature added to the Shipments Export .CSV, Shippo was quick to add it. Amazing customer support!

This is not to say that they'll just add whatever you require, but the fact that they implemented even a simple little addition to their platform helped us tremendously.

Inkbox Tattoo
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
17 juli 2018

Great app! Customer service replies quickly with any questions. This app streamlines the shipping process and allows our small business to operate on a higher level.

Bernoulli Apparel
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
6 oktober 2014

Super Easy way to ship your packages! Save Time! So glad I found this app for my Shopify store! Great Customer Service too!

Texas Two Boutique
Verenigde Staten
Ongeveer een maand gebruiken de app