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First off, Susanna is always very quick to respond, very polite, and very knowledgeable. I had a question about shipping and though it was not directly a Shippo question, Susanna was able to help me out and point me in the right direction.
I'm new to the whole e-commerce shipping thing so I've had a lot of questions so far. I must say, the customer service with Shippo has been beyond fantastic. I'm a HUGE fan of this company, great people!
Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app!
Thanks for your fast response, Rebekah!
Great and fast services! Great Rates! I Had a little issue setting up my orders and Adam S. was there to help. Thank you very much!
It took a little while to get it going and a bit of back& forth with the app developers but we got it working and it's working well with Canada Post. It works with my Canada Post contract account. Worth the persistence, but it wasn't working at first and that pretty frustrating.
Excellent app, allows for mass shipments and significantly reduces time!
Works great! Love that I can get a scan sheet for my post office by using this app for printing Shopify & Amazon orders. I had an issue with my account not working for some odd reason. Customer service took care of it right away!
I have enjoyed using this app to help with creating return labels for customers. Recently, I had an issue and contacted the support team and they responded very quickly (within a few hours) and they were able to help with different suggestions which ultimately helped me solve the issue at hand! I'd definitely give this app a shot if you're looking for a way to manually create return labels to send to your customers.
We cut our shipping times down by 75%. This app has been incredible and worth every penny...which helps too that it's only pennies per label and not a significant monthly fee. (I'd recommend getting 1/2 sheet shipping labels to use along with it.)
Shippo really made shipping orders with my website seamless. Having to type in every address from every order was tedious so being able to connect the two really saves me time.
We started using Shippo in July and thought it was great. It saved us time and money in handling fulfillment. But the real test came as we hit this year's holiday rush. Shippo saved us more time and more money and made this year's holiday rush our most efficient one yet. THANK YOU SHIPPO!