Shippo ‑ Simplified Shipping , 547 avaliações

I've had to ask a few questions to their support team and I always get a fast and great response. Awesome customer service.

I use Shippo strictly because I need USPS manifests for when the mail carrier comes to our shop, so they don't have to scan a couple hundred packages. That said, I have 3 complaints with the system. 1) Their developers roll out changes to the application without testing....so you will be in a groove, needing to get shipments out and boom...something that has historically been working is not working now. It's usually resolved within the same day, but probably about once per month something is magically broken. Users should not be finding these issues EVERY time. I wish that there was more testing done before pushing production changes. Especially when core functionality is what is affected. (i.e. today, cannot print labels for batch orders, the button does not work). 2) Every now and again, the sync between Shippo and Shopify gets broken. We use a different app to print picking lists, and then use Shippo to print our labels only. So when shippo doesn't fulfill an order or two in Shopify, you have to work your way back and figure out which order didn't fulfill. 3) If you have a non-technical person printing labels for you and the process needs to be the exact SAME every time, do not use this application. Sort of tied to complain #1, there will be application changes rolled out that affect browser functionality. Like, I used to be able to print labels and manifests from Safari...but that stopped working, and now you have to save the file to your computer, find the file, and print from the local file. We switched to Firefox and the functionality works fine. There are various little things that pop up that I figure out how to navigate around, but a non-technical person would not.

I don't know the age of the company, but the application feels half baked at times and it seems like Shippo is a start up company low on resources and formal processes...no knock on that, but when your business relies on their application, it's a no-go.

Love this app -- super helpful for bulk shipping. Had a really great experience with customer service, too, when I experienced an issue with my billing. Very quick response and solution.

Easy to use and great shipping rates!

Yes! Yes! ...I definitely recommend Shippo. It was so easy to install (less than 5 minutes) and very easy to use. No guess work-no headaches; trying to make it work or how to use it. It looked at my open order and prompt me through a series of questions and produced a label ready to print from my desktop printer. After I mailed my package, I checked Shippo only to see Shippo had already started tracking my package. How great is that.
All I had left to do was to input the tracking number to my customer's email. It was my first online order and Shippo took the problem I was having from another app into a "no worries" experience. Shippo did not make false promises. I haven't been asked by them yet for a review, but I wanted other Shopify Newbies to know about this app.

Easier to just print from Shopify of your selling platforms than using Shippo. Not a bad service, and only $0.05 extra charged on per label but over all I do not use it anymore, good to keep installed as a back up though should you have need for it.

https://www.ArtisanBound.com

This App has been working great for us so far and integrates seamlessly with both our Shopify site and Return Logic- which is our return App.
Although we are new to the program and I can't comment on long term use, I will say that the Customer Service has been very good and fully engaged with getting us set up.

I needed help with international shipping and Chris walked me through the process on the phone. I feel much more confident sending packages overseas with Shippo.

Have loved using Shippo and my customer service experiences have been quick and easy!

I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.