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I’ve been using ShippyPro for nearly 10 years, since its early stages, and it used to be an outstanding platform. It was efficient, intuitive, and genuinely built with the user in mind. I recommended it without hesitation. Unfortunately, that is no longer the case.
Over the years, and especially after the last major update, the platform has deteriorated significantly. The interface has become over-designed and under-functional. Instead of improving workflows, they’ve made them more cumbersome. Shipping orders in bulk is now slower and unnecessarily complicated. What was once intuitive now requires extra steps and constant second-guessing.
The latest update introduced persistent bugs that disrupt daily operations, longer loading and processing times. Rather than streamlining processes, it has created friction at every stage. The focus seems to have shifted toward aesthetics at the expense of usability — exactly the opposite of what professional users need.
Customer service is equally disappointing. Responses are automated, generic, and clearly copy-pasted. There is no real attempt to address issues in depth, and no visible concern for long-term customer retention.
If my subscription hadn’t already auto-renewed, I would not have committed to another year.
It’s extremely disappointing to see a once excellent platform decline this way. A textbook example of how to undermine a product that used to work exceptionally well.
Thank you for taking the time to share such detailed feedback - especially as someone who has been with us for nearly 10 years.
Long-term customers like you are incredibly important to us, which makes it even more disappointing to read that your recent experience hasn’t met expectations.
We fully understand how impactful platform changes can be, particularly when they affect daily workflows that teams rely on. The recent update was designed to improve scalability, performance, and long-term flexibility, but we recognize that some changes may have altered established habits and introduced friction. That was certainly not our intention.
Regarding performance and bugs, we are continuously monitoring feedback and releasing improvements to address reported issues as quickly as possible. If there are specific cases still affecting your operations, we would genuinely appreciate the opportunity to investigate them in detail with you.
On customer support, we’re sorry to hear that your experience felt impersonal. While we do use automation to ensure faster initial responses, our goal is always to provide meaningful and human follow-up when needed. Your comment is valuable and will be shared internally to ensure we improve the depth and quality of our interactions.
Our team is already reconnecting directly with you to understand your specific concerns and see how we can restore the level of efficiency and trust you experienced in the past.
Thank you again for your honesty, it helps us improve.
The ShippyPro Team
Before I downloaded this app, I checked their official site and it clearly stated they supported my courier but after downloading it, it turns out it does not and it is still on the page which is very misleading.
I emailed them and they responded quickly but it does not seem like they communicated with each other, 3 different people sent me emails about the same issue.
If you want to import the orders to generate the labels, you have to pay the annual subscription, that is, the monthly subscription is useless.
The customer service is robotic, you ask something and they answer what they want.
I give it 2 stars because I imagine it will work, but I have not been able to verify it. After paying 70$ subscription for 500 shipments they tell me it's no good, that I have to pay the annual subscription.
Thank you for your feedback!
Once you have connected Shopify to your ShippyPro account we confirm that an annual subscription will provide you the added benefit of importing all orders automatically while a monthly one will allow you import only the last 25.
However, it is possible to easily import the rest of the orders that were present on your Shopify account before its connection to ShippyPro by uploading them in an Excel, a CSV or a TXT file. Here you can find the relevant step-by-step guide. https://help.shippypro.com/en/articles/3278315-how-to-import-excel-csv-or-txt-files-with-your-shipments-data
We hope that this clarification helps and we encourage you to contact us if you have any further questions. We'll be happy to assist you!
We now have support with response times under 3 days. BUT unfortunately we only get answers from the sales team and also unfortunately no technically experienced answers. Sorry to say it that hard, but we have big trouble and the veins are lying white.
The problem is, that we have not only one track and trace number per order, but several. For example, if the customer orders a bike and a bag and a helmet, these are several articles and therefore more than one track and trace number.
According to ShippyPro you should now manually split such orders, even though the data is transferred correctly. In fact ShippyPro informs the shipping company correctly and several track and trace numbers are generated. However, ShippyPro sends only ONE track and trace number to the customer by e-mail. Such customers are of course irritated and cause a lot of administration work.
It is a bug if the e-mail to the customer does not mention all the track and trace numbers that were actually processed. This information has been available to ShippyPro for weeks without getting any exact information about it. With us this causes huge problems and therefore here the evaluation. Everyone who thinks about using ShippyPro is affected by this.
Great app and great support, it saves an incredible amount of time daily. The support was always super responsive to any requests I've had.
I'm very happy to use this app helping me to delivery very fast! A real complete program! Customer service... TOP!
I cancelled the app after my DHL stopped integrating and their support was so terrible. They make it impossible to cancel the account and they continued to charge my card and then refused to refund me. AVOID.
Hi,
As a first thing, we'd like to apologize for the experience you had with the Platform.
We would like to remind you that we provided personalized assistance and that together we found a solution to meet your needs.
Since the issue was resolved, we would also kindly ask you to delete this review.
Thank you,
ShippyPro Support Team
Absolutely dumb app that makes your life more difficult. Think about this. The app cannot detect any order changes AFTER it has been paid. If your customer reaches out because they want to add another product to an already paid order, bad luck. Of course, you can edit the order on Shopify, but ShippyPro will not change anything. Hence the original order without the item will be shipped. Are you using any post-purchase upsell to maximize your business AOV? God, no, that's awful. Stop trying to make more money since ShippyPro CANNOT detect any order changes after the order has been paid, so any upsells added post-purchase will not show in the ShippyPro order. We are sick of getting "I did not receive X product" emails because of the stupidity of this app. This has cost us a lot of money in reshipments. Reached out to support a couple of times. Not only they're slow, but they cannot provide any solution. Looking for another solution now because it's 2022, and we cannot use an app with such limitations. Not to mention, we will have orders not syncing every now and then, and the tracking number will not be sent to Shopify despite being fulfilled (the orders show stuck with a spinning sand watch inside the app). Go figure.
Very good app and very friendly customer service, they can help you resolve any issue quickly and very proffessional
