ShippyPro ‑ Shipping made easy

Thank you for taking the time to share such detailed feedback - especially as someone who has been with us for nearly 10 years.

Long-term customers like you are incredibly important to us, which makes it even more disappointing to read that your recent experience hasn’t met expectations.

We fully understand how impactful platform changes can be, particularly when they affect daily workflows that teams rely on. The recent update was designed to improve scalability, performance, and long-term flexibility, but we recognize that some changes may have altered established habits and introduced friction. That was certainly not our intention.

Regarding performance and bugs, we are continuously monitoring feedback and releasing improvements to address reported issues as quickly as possible. If there are specific cases still affecting your operations, we would genuinely appreciate the opportunity to investigate them in detail with you.

On customer support, we’re sorry to hear that your experience felt impersonal. While we do use automation to ensure faster initial responses, our goal is always to provide meaningful and human follow-up when needed. Your comment is valuable and will be shared internally to ensure we improve the depth and quality of our interactions.

Our team is already reconnecting directly with you to understand your specific concerns and see how we can restore the level of efficiency and trust you experienced in the past.

Thank you again for your honesty, it helps us improve.
The ShippyPro Team

We're sorry to read about your experience. Reliability and usability are core priorities for us, so we take comments like yours very seriously.

That said, we'd like to clarify a few points. ShippyPro is used daily by over 1,800 merchants worldwide, processing hundreds of thousands of shipments with a platform uptime of 99.9%. While issues can occasionally occur - especially in complex, multi-carrier environments - they are not representative of the standard experience we aim to deliver.

Regarding support, we hear your frustration about needing to contact us frequently. Each time you reached out, we worked to resolve your issues as quickly as possible, but clearly the overall experience wasn't what it should have been.

We'd welcome the opportunity to understand what went wrong. If you're open to it, please reach out to us directly at hello@shippypro.com so we can investigate and see how we can make things right.