Shiprocket: eCommerce Shipping

We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?

Horrible, Worst Logistic App! Basically Cheaters! Don’t go for this app!

Worst app on the Shopify platform! They show you the x amount and charge you 3x to 5x times more than that with the name of weight discrepancy, at the time of top-up/recharge for next shipping. They know you have orders lineup - waiting to be shipped, so they just take advantage of that.
Pickup service is poor, it takes 3-5 days for some orders!
Customer support is horrible too they don’t reply most of the time and when they reply they don’t support.
They are just making short-term money, they don’t care once they are on board and you start paying a monthly fee. We wonder, How long they can run business with this model of cheating and short-term revenue gain!
Highly Unprofessional. Don’t go for this app!

Shiprocket is basically a middle man between logistics provider and yourself. That is it.. They cannot help you if the logistics provider messes up. Their customer service is pathetic. I would suggest you to partner up with any logistics service provider directly rather than Shiprocket. If you are planning large scale operations, shiprocket will be a nightmare. I am planning on partnering with Delhivery or Fedex directly. We have more control and RTO % will be way less...
If you want repeat customers and your shipments to reach your customers I will recommend not to install this app. I would have given neagavtive (-1) Star if there was a possibility. One of my shipments is showing "Out for Delivery" from past 3 weeks. Customer service executives are rude and they just say we cannot help, we are escalating and wait 24 hours. I lost more than 6000 rupees worth of orders because of Shiprocket's untimely delivery service. If you want to reschedule the delivery for the customer even though the portal has an option, it doesn't reschedule, it will attempt the very next day and send you NDR report. Even after you take an action on the NDR the customer service executives will accuse you for not taking any action on the NDR.
SHIP ROCKET APP IS A JOKE. DO NOT INSTALL. BETTER GET IN TOUCH WITH THE ACTUAL DELIVERY SERVICES AND PARTNER WITH THEM.

3rd class service, ready to eat your money. Have already eaten my 35000rs straight with no response. Sarika and Priyanka where the person who has fooled me around and never gave answers to my questions.

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

Never Try their service.
They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring my calls for the past 5–6 days continuously. He assured me that all of my shipments would be delivered again and asked for 24 hours to fix the problem; as of this writing, I haven't heard back from him.

Always they rise Weight Discrepancy issue and try to extract from the seller.

These people are false keep away

Aravind

I used them for a while and they're absolutely Sh*t! Customer support is Non-existent. Ask them a question and they'll reply after 2-3hrs, sometimes longer. It's almost like they're doing us a favour.

Their billing, invoicing system are really confusing. It seems like its designed to deliberately confuse and ultimately tire the client into giving up issues of weight, COD, invoicing, etc

It should be renamed Shitrocket!

fraud app extra charge on a weight charge many time mails but not solve the problem my amount deduction 7000 without any notice did not indol app fake app

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP

1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same.

2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone.

Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference.

Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app.
the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days.

Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business.

The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.