Shiprocket: eCommerce Shipping

Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.

Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it

Very bad courier service. They never solve any problem. Please don't use shiprocket .
Customer care service very bad.

Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.

don't waste time guys they don't have a solutions for the pick up related and delivery related even their customer care executive cut the call while you are discussing even no support while you do escalation on mail or ticket escalation@shiprocket.com totally time waste

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just market there highest paid plan to you inbetween. Don't pay a penny to them without using lite plan and if not satisfied than don't use them. Great players in the market are available.