Shiprocket: eCommerce Shipping

Could not have found a worst app. Worst customer service!! Had so many issues with pick up and then customer service did not help at all - first noone available and if you find someone to talk to they cant help. Wasted so much money with this app

THIRD CLASS SERVICES<, FROUD COMPANY.

THE COMPANY DON'T REPLY FROM LAST 20 DAYS VERY UNPROFESSIONAL, IM NOT TAKING ACTION AGAINST COMPANY JUST BECAUSE I KNOW THEY JUST INETINALY WASTE A TIME OF PERSON

The customer care services are extremely disappointing. They really tortured me for every little query. They are disloyal and unethical. They will never call you back. They will never revert back with solutions. They'll leave you helpless. They are not at all systematic. Best way to waste time and energy, please contact "Shiprocket"

Worst service is ever seen, not a 1% of the responsibility of courier company, waste of money and waste of time with negative brand impression. the charge is double and the service is big Zero. total useless.

There is not a single instance, many issues happen with shiprocket.

Ticket list

#5681581
#5691982
#5757258
#5760559
#5760877
#5761931
#5762383
#5774634
#5774867
#5775055
#5862185
#5864052
#5872094
#5872310
#5873419
#5901245
#5901758
#5902469
#5904959
#5911971
#5912014
#5924070

Most of these tickets are closed without addressing the query. A ticket is just an ordinary request not more than that. During this time I have taken the help of more than 100 executives but all are useless. they just tell you to wait 24-48 hours same dialogue every time.

They will suggest us the courier partner and if we say the delivery person has lied and updated the wrong status they ship rocket and ask the seller for proof, they will not ask the courier company why the order is delayed by 7 days. and for the wrong status update? but they ask the seller and they have no responsibility for the courier they have recommended.

I wonder why ship rocket is charging double the amount for shipping for this useless service they are providing or if we are fools that we are using when we can get shipping in half the amount direct with the best courier company.

Total useless and the worst service I have ever found. they ruined our brand impression and because of them we got cancel many orders. Suggest you all to please avoid shiprocket.

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,

I guess they are very rich and don't need new customers.

Poor query resolution!! Xpress bees one of the partners at shiprocket has raised weight discrepancies to the tune of 10x of the actual rate, despite opting for the weight freeze option. I am getting no help at all from the shiprocket team. Constant changing of KAM has made it tough to expect a consistent relationship.

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money .

the previous review was -
"Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services .
Must try the app .
made my work so easy . "

Very frustrating service, the customer service from shiprocket is THE worst ever. Everytime we tried to escalate the issue we have to wait atleast 24-48 hrs. but the issue is still not closed, then again when we try to call them they repeat the same process to wait for more 24-48 hrs. Telling the customer service guys to solve the problem is literally MADNESS!! they do not listen and always make their word come true. We are facing frequent RTO, COD Remittance delays, NDR's, and whatnot! Horrible service.

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.