Shiprocket: eCommerce Shipping

I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues.

I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate.

The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation.

What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base.

I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success.

I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.

FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM

worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it.
how can you close the dispute if all the evidence was provided
i want my money back for the excess amount charged from me.

Bad Experience and Tagging CEO Shirocket Saahil Goel to say why are you running this company to fraud people?

***3rd Rated and Fraud Company***

To Everyone,

We having account with shiprocket for more than years. but in the last 6 months especially in the last 3 months, their service in customer support is really gone worst as possible.

Reasons:
1. Zero Customer support to solve their problem. These guys following the ticketing tools to track tickets but without responding properly they are closing the tickets.

For example, We had our account managers named Rajesh Rana and Deepika Sharma. Both people working on a weight Discrepancies for nearly 500+ products with the shipping provider. They haven't solved the problem in time and closed the ticket without informing us.

To track them back as our balance nearly 1 lakh was involved in that issue, these Deepika and Rajesh never picked up the call even a single time where we tried to reach them in multiple numbers nearly 200+ times not even answered. Mails to their official emails (deepika.sharma at shiprocket.in, vikas.bhatia at shiprocket.in, rajesh.kumar at kartrocket.com) and their escalation emails not been answered to us.

Also, we tried calling customer support every time the new agent comes and says our account manager will call you back shortly in 5 minutes, it becomes days, weeks, and later months. we really become frustrated enough to loosing lakhs and lakhs of money just to them.

Another important part is this account manager like Anupama, Deepika wasn't answered our calls to solve our problems. My question to their management is why you are people paying salary to them just their responsibility to keep them as account managers? Or the other staff doing the same way?

I request everyone don't give a damn order to the Shiprocket as they cheating the people in the name of the service they do. Highly ridiculous act. Running an eCommerce company and provide great service to our customers and being integrated with these false and underrated people brings us in the bad face with our customers and putting us in the loss.

We cannot report them on google, or any pages where they are clever enough in hiding all the negative reviews.

To CEO Saahil Goel: Do you really want to run this business in such a way? Pathetic man. Do you remember we gave 5-star ratings on google 8 months earlier but all went bad really.

1. Also to Saahil Goel, is this the fair way to close the on going tickets which had valued for more than lakhs of rupees in weight discrepancies and not answering in the medium can solve the issue? though you got beautiful UI can solve everything?

When are you people going to solve the issue? I cannot put myself simply giving our hard earned money simply to you.

DISASTER...WORST SERVICE...DONT FALL FOR THIS SHIT...... THEY RANDOMLY CANCELLED MORE THAN 10 PREPAID ORDERS WITHOUT INFORMING US.
specially "Sahil sharma" one of the WORST KAM manager

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations.

We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!!

we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!)

All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail.

How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

Worst app and service ever. Don't waste your time and money on them. Pathetic customer service, They will never ever listen to you.

I have done business worth rs 21 lakh + till now from starting since 2019 and you are saying that now I need to make SAAS Payment Every Month. Are you guys out of your mind.
Not the good way to do business