Shiprocket: eCommerce Shipping

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck.

Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket.

If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support.

Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

It lacks feature where it automatically fills shipment AWB number in shopify once courier partner is selected.

FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.

MOST HORRIBLE SHIPPING AGGREGATOR COMPANY. DISASTROUS CUSTOMER SUPPORT. DO NOT TAKE THEIR SHIPROCKET SERVICES . CONSIDER SOME OTHER COMPANY.

such a freak app guys don't use this fRAUD app this person will take 5-6 days for pick up and after they will create NDR

Use this service only if you love losing your money, customers and peace of mind. They are so bad that we decided to leave their service although we have paid them till March 2020 and it's November 2019 only, now you can guess how good they are.

No service, they are frauds, charging money that doesn't even apply, they will call you and convince you that the reviews are fake and whatsoever and promise you to provide great service BUT as soon as you sign up, they are gone and never care to help you.

The worst service you can ever experience.

P.S: We gave them another try and the services were even worse this time. All they can do is loot your money and make you regret your decision of trying them.

Don't even think about Shiprocket, there are other companies like Pickrr, Shyplite etc. that you can try.

We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

worst ever experience. We regret using shiprocket services. the worst part

a) fraud weight discrepancies - this is their way to earn money
b) pathetic customer service- you can't contact the courier directly for your customer's tracking and then shiprocket doesn't respond . you are left to fend yourself . ..

and many more issues - a long list.

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time.
Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager.
Don't get lured. Go for a aggrigator that cares and bothers to respond.