Shiprocket: eCommerce Shipping

I won’t be able to continue using Shiprocket any further. This platform is neither seller-friendly nor customer-friendly. We are facing courier issues on a daily basis where the resolution is supposed to come from Shiprocket, but it seems like you do not care about either the seller or the customer.

This year alone, we have received a lot of wrong products, and despite paying extra for QC, only 50% of the claim is provided. Why should we bear this loss when it is not our fault? Other marketplaces we work with provide a 100% refund in such cases.

Fake delivery attempts are another major issue. While I understand that this is the courier's fault, it is your responsibility to ensure a genuine second attempt. We raise complaints with call recordings daily, yet many shipments are marked as RTO, and we don’t even get any freight refunds for them.

We sent over 5,000 shipments in December and were assigned a KAM. His only job seems to be raising complaints, which doesn’t help us when urgent support is required for successful deliveries. Tickets remain unresolved for 7-8 days, which is unacceptable in logistics.

We are also dealing with shipments marked as undelivered even though they were delivered. We’ve submitted all required proofs, but nothing is done. In a recent case, a prepaid order wasn’t delivered to the customer. We raised a ticket for the POD on December 28th, and it is still pending. The customer is now threatening to file a complaint against us in consumer court, so we not only have to refund them but also bear the loss of the product. If you cannot deliver prepaid orders, shut your company down.

We stayed with Shiprocket because of the deadweight billing advantage as we sell clothes. But in the last few months, we’ve been hit with 150-200 weight discrepancy every week. Even after submitting all required proofs, all of them are rejected.

To add insult to injury, we’ve received quotes from other couriers that are ₹15-20 cheaper than Shiprocket for 0.5 kg shipments, and yet we’re stuck with this kind of cheap service.

Your service is causing losses to our business, and we cannot afford to work with a company that fails to deliver basic support and resolution.

i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.

Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.

They should rename themselves as SHITROCKET, because thats the quality of service they provide absoultely shit. Every bad review of Shitrocket is true and every 5 star review here is fake. Fake attempts at delivering parcels, fake pickup attempts, unintelligent and stupid customer service, no solution provided except for saying sorry. If you have a complaint and problem about shiprocket I strongly suggest you tweet about it on X beacuse thats what I am doing. Let the incompetence of Shiprocket be known in the genral social media not just here. The X handles for shiprocket are @shiprocketcare, @shiprocketindia, and their CEO @Vysheshk....and please make sure you post a tweet every day till Shiprocket doesnt improve and does its job honestly for its customers like us

Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never

0 star, 0 star, 0 star, 0 star

Extremely Disappointed with COD Charges

Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199.

How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative.

Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.

After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.

Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies.

WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE

I don't know how other big brands get trust and reliable services from them!!

My issue is that RTOs are being sent to my suppliers' addresses, not mine. The proof you provided is of their receiving, not mine. On my Shiprocket dashboard, I've provided my address accurately everywhere: "A-683, Gali No-15, Part 2nd, First Pusta Sonia Vihar, East Delhi, Delhi, India, 110090." Despite this, RTOs are still being sent to incorrect addresses.

Only a few RTOs are reaching there, while others are going elsewhere. I've already informed your internal team multiple times that occasionally I receive 6-7 RTOs at my address. I need all RTOs delivered here, as it has always been stated. I'm not sure what's being done.

This is precisely the issue I've been highlighting in my emails, which is causing me immense frustration. Despite repeatedly informing you via calls and emails to at least stop sending RTOs until the issue is resolved, it seems to be falling on deaf ears. Even today, an RTO was sent, and who knows where it ended up. The AWB is "344789357475." It's absurd that despite my constant complaints, RTOs continue to be dispatched incorrectly. Your system is flawed, and then you state that if there's no response within 48 hours, the ticket will close. Am I expected to send emails for every single RTO daily? Despite my complaints, there's been no response, and despite my request to stop sending RTOs, there's still no response.

Initially, when I noticed two RTOs marked as delivered but not received, I contacted your customer support. They initially claimed there was an issue with the address, but when I checked my dashboard, everything was correct. After they verified, they admitted the address was indeed correct and suggested I might have updated it after the RTO issue arose, assuring me that future RTOs would be sent to the right address. I let it go at that time since it was just about two RTOs, but now the number has exceeded 30, causing daily frustration.

I have already shared screenshots before, and I have shared screenshots over the call. If necessary, I can even provide remote access to my system, although I believe you can check this yourself. I just want a solution, no more excuses, and no more wasted time.

Please do not repeat the previous excuses. I urge you to conduct a proper investigation, or I will take this matter to consumer court. I cannot bear further losses due to your errors.

My demands are:
Immediate investigation and correction of this issue.
Delivery of all pending RTOs to my address without further delay.
Compensation for any losses incurred due to your system errors.

Please conduct a thorough investigation and, if necessary, call me to resolve this issue quickly. I am unable to scale my business due to this ongoing problem. I need the RTOs delivered to my address or a refund for those sent elsewhere. Just fix the problem and collect any details you need from me to do so.