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Shiprocket has truly elevated our logistics game! The platform is super user-friendly, making it easy to manage multiple orders seamlessly. Their competitive shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas. The real-time tracking feature keeps our customers happy and reduces our workload. Account Managers and customer support is prompt and always ready to help, ensuring client satisfaction.
If you're running an e-commerce business, Shiprocket is the partner you need. Highly recommended!
very good service, Jagriti
Efficient and Reliable Shipping Partner
We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability.
We've been delighted with Shiprocket's impact on our Shopify store. By providing real-time tracking, efficient COD remittance, and excellent customer support, they've helped us deliver a superior customer experience. The platform's ease of use and multiple courier options have made order fulfillment a breeze.
We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy.
The support team has always been very helpful . Would recommend to all startups to choose shiprocket
We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics.
Our KAM Mangesh and overall Shiprocket support is helpful.
Using Shiprocket since last 4 years and experience has been great. Many features under one roof makes our life easier. Amazing support from our relationship manager.
The platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.
We appreciate the wide coverage and timely deliveries Shiprocket offers for our orders
Using Shiprocket Logistics for our Shopify store has been a game-changer. The integration with Shopify is effortless, ensuring quick and smooth order fulfillment. With access to multiple courier partners, we can select the best option based on delivery speed, cost, and reliability, which adds significant flexibility to our operations.
One of Shiprocket's standout features is its intuitive dashboard and advanced tracking system. These tools make it easy to monitor shipments and provide accurate real-time updates to our customers. Their responsive customer support team further enhances the experience by promptly resolving any issues or queries.
We also appreciate the efficiency of their COD remittance process, which simplifies cash flow management for our business.
Shiprocket has helped us optimize our logistics processes, saving time and effort while elevating our customer experience. It’s a must-have solution for Shopify store owners seeking a reliable and efficient shipping partner.
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same.
~ Team Shiprocket
I won’t be able to continue using Shiprocket any further. This platform is neither seller-friendly nor customer-friendly. We are facing courier issues on a daily basis where the resolution is supposed to come from Shiprocket, but it seems like you do not care about either the seller or the customer.
This year alone, we have received a lot of wrong products, and despite paying extra for QC, only 50% of the claim is provided. Why should we bear this loss when it is not our fault? Other marketplaces we work with provide a 100% refund in such cases.
Fake delivery attempts are another major issue. While I understand that this is the courier's fault, it is your responsibility to ensure a genuine second attempt. We raise complaints with call recordings daily, yet many shipments are marked as RTO, and we don’t even get any freight refunds for them.
We sent over 5,000 shipments in December and were assigned a KAM. His only job seems to be raising complaints, which doesn’t help us when urgent support is required for successful deliveries. Tickets remain unresolved for 7-8 days, which is unacceptable in logistics.
We are also dealing with shipments marked as undelivered even though they were delivered. We’ve submitted all required proofs, but nothing is done. In a recent case, a prepaid order wasn’t delivered to the customer. We raised a ticket for the POD on December 28th, and it is still pending. The customer is now threatening to file a complaint against us in consumer court, so we not only have to refund them but also bear the loss of the product. If you cannot deliver prepaid orders, shut your company down.
We stayed with Shiprocket because of the deadweight billing advantage as we sell clothes. But in the last few months, we’ve been hit with 150-200 weight discrepancy every week. Even after submitting all required proofs, all of them are rejected.
To add insult to injury, we’ve received quotes from other couriers that are ₹15-20 cheaper than Shiprocket for 0.5 kg shipments, and yet we’re stuck with this kind of cheap service.
Your service is causing losses to our business, and we cannot afford to work with a company that fails to deliver basic support and resolution.
Dear Seller,
We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard.
~ Team Shiprocket