Shiprocket: eCommerce Shipping

I used this app it is amazingly easy to handle. A best way to ship your orders and automatically it fulfills the orders in the shopify store.

best logistic service provider , Thanks to account manager vansh for solving my concerns related to shiprocket on time

Great customer service and one click integration works seamless for IN Users. Daily Email reporting is best as far we used many platform. Account manager very responsive . We worked with aditya last 6 months with great support services.

i am modifying this review as shiprocket team told me to give full support in beginning , but the real thing is they charge wrong weights , will never solve your problem . they even do not deserve 1 star . their customer helpline is worst and very worst . my cases are not solved since 3 months . please dont even try . or if you want to , please start with free plan , do not waste your money .

the previous review was -
"Shiprocket is providing dedicated support to all Shopify users . My account has been move into gold tier and i am happy with the services .
Must try the app .
made my work so easy . "

Quite helpful app helps in order processing also the rates are also the best in the market

Very frustrating service, the customer service from shiprocket is THE worst ever. Everytime we tried to escalate the issue we have to wait atleast 24-48 hrs. but the issue is still not closed, then again when we try to call them they repeat the same process to wait for more 24-48 hrs. Telling the customer service guys to solve the problem is literally MADNESS!! they do not listen and always make their word come true. We are facing frequent RTO, COD Remittance delays, NDR's, and whatnot! Horrible service.

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

if you have ample time to waste then u can use shiprocket bcoz for each shippement you have to call their cm care who will borrow 2 days each time u call them and will not solve the issue. and after the 2nd day if u call them once again they will borrow another 48 hrs. so if u want to lose your company reputation and your time chose shiprocket.

Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any.
1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us)
3. AWB - 141123215978462 (Customer received product which is not sent by us)
4. The shipment was sent with 2 products in it but the customer received only one.
To do any investigation they need :
1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment.
2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging.
3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.