Shiprocket: eCommerce Shipping

My account manager is Sarika. And she is providing very good support with shiprocket.

Very smooth process to ship your orders. Recommended.

nice service
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if you have ample time to waste then u can use shiprocket bcoz for each shippement you have to call their cm care who will borrow 2 days each time u call them and will not solve the issue. and after the 2nd day if u call them once again they will borrow another 48 hrs. so if u want to lose your company reputation and your time chose shiprocket.

Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any.
1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us)
3. AWB - 141123215978462 (Customer received product which is not sent by us)
4. The shipment was sent with 2 products in it but the customer received only one.
To do any investigation they need :
1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment.
2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging.
3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.

They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

Falak from Shiprocket was very kind to help me on the order syn option which was disable on back end she help me over a call to active the servies now they are working. super happy with the customer servies they are offering even on weekends.

Arav I got a good answer.

FANTASTIC APP, NIRVIKAR MY ACCOUNT MANAGER'S SUPPORT WAS PHENOMENAL, SUPPORTIVE STAFF, AND REALLY EASY TO USE DASHBOARD, TALK ABOUT SHIPPING PERFORMANCE, I WOULD SAY CLASS APART, ESPECIALLY 2 AND 3 DAY COD REMITTANCE IS AN ICING ON THE CAKE
SHIPROCKET KILLS OTHER AGGREGATORS RIGHT AWAY, NO DOUBT

Shiprocket is best app for courier facility.
they offer you the best price and best courier facility.
they never charged overweighted.
Best for COD
My Account manager is sanchit sharma...