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I have been using shiprocket for a very long time now, even before coming to Shopify, it seems a great app with a great support team always available to help you.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
Yashika is good for helping to customers, my issue is resolve on time also she is very intelligent and sweet.
shipping fees are reasonable, interface is easy to use and good support as well from my account manager. thank you
Dear Happydayscare,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Among all the courier services and apps available, Shiprocket provides most advanced insight and control on all my shipping needs From Shipping, Delivery till RTO their panel is advanced enough to manage things very easily. Highly Recommended.
Easy to use and easy to integrate with shopify website. Very good for shipping in Indian market as all the courier partners are available.
WORST customer service. They don't reply to you for months, charge false weights, misdelivery orders. When you raise queries, they don't solve issues fairly and they take weeks/months to resolve simple queries. They say they reply within 24 hours, however, an auto-reply is sent via bots after 24 hours. Personal escalation points are useless since they don't respond on time.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper
We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you on priority. - Team Shiprocket
Great for an Ecomm Business. Especially for a startup!
My account manager Aman really guide me with all the shipping-related issues.
Good support from the Shiprocket team and Yashika from the tech team help me to resolve the issue.
Thank you
Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not been returned back to their origin and those products are Vintage products. It's very important we get those parcels on time. But its been 20 days since they didn't update the status of the parcels and they do not bother to reply back with any updates even after everyday follow-up. Shipping rate are high
Worst customer service Same reply all the time They dont understand the urgency Pathetic.
Update as on Dec 2022:
It's been three months. They have not remitted the COD amount. This is extremely frustrating. They do not care.
Find out other logistic companies but not Shiprocket
Hi, Thank you for the valuable time during the conversation over the call. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please feel free to write us at escalation@shiprocket.com or call us at 9266623006.- Team Shiprocket