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As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
This app is not integrating properly. I am not able to login through my account. Its showing some other account
Hi, We would request you to please share the screenshot of the error you are getting on the panel at escalation@shiprocket.in so that we can cross-check and update you accordingly. - Team Shiprocket
Great platform. Smooth deliveries and helpful staff. Great for shipping in India. Greatly helped with my business.
Worst service, Tickets are not answered in 3 months and money is lost in the name of weight discrepency
Hi, we wouldn't want such an experience for you! We apologize for the inconvenience caused here. Please help us with your registered contact details and concern in detail at escalation@shiprocket.com and we will get back to you promptly. -Team Shiprocket
I previously had a bad experience, and upon expressing my concerns, Muhammad from the escalation team ensured everything flowed smoothly.
He helped me out with the KYC process, shipment delays, everything. Shiprocket is a very easy to use platform for shopify store owners in India, it's really convenient and user friendly.
Having been associated with Shiprocket for more than six month, i moved from other courier service providers to find that
1) The shipping rates are quite competitive.
2) The support is responsive
3) The most transparent rates of a particular courier we have seen till now
Till now the experience has been wonderful.
Hopefully it continues its services in the future in the same way! Keep up the good work
2.Shipping is one of the major problems that a small/startup business faces.
Through ShipRocket my Shipping hassles have been sorted. Moreover option to choose from variety of plans is another great advantage that separates ShipRocket from its competitors. Thanks!
3.Shiprocket attracts a seller like me because of primarily two reasons: 1. The costs are minimal and very affordable and 2. The quality of service is never compensated and the professionalism is maintained. In general, the systematic and simple integration ability of Shiprocket helps one to connect the business with logistics and therefore saves time and effort.
Thanks & Regards,
Great Service! Seamless workflow and excellent support service. They're also coming up with great product add-ons. Special thanks to account managers Vaishali and Gaurav. They're very responsive.
I have been working with shiprocket since more than an year. My account is in Gold Tier and getting great support from Shashank and Sanchit. I'll strongly recommend the services.
I am giving 4 stars after they fixed my issues. Now they are doing good still need to improve NDR issues which they need take action immediately.
Easy to manage, and takes care of almost every aspect in the fulfilment process. Stays updated and have a quick support team. Will recommend it for sure