Avaliações (685)
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I am using Shiprocket from last 1 year and would like to share my overall experience with you guys. Below are the Pros and Cons of using Shiprocket App with my Shopify Store:
Pros:
Seamless Integration with my website with great UI and features.
Multiple Courier partners at one place.
Lower Shipping Rates.
No Manual courier Management.
International Shipping with tracking features like Domestic shipping.
Detailed Reporting feature.
Cons:
Support is not up to the mark.
Sometimes, technical issues arises. But sometimes.
Sometimes Delay in courier Pickup and delivery. Well this case is not there with their Fedex and Bluedart partners.
Well, I am giving them 4 stars here because they have solved the real problem of logistics in eCommerce with the amazing product they have. I completely understand that in service industry, it is hard to get full satisfaction in terms of support.
Worst customer care support. There is no price edit option. No reply to the support ticket. Use Pickrr instead. At least the prices are lower than this shiprocket.
Hi, we never want you to feel this way. We would like to inform you that the rates which are available on the panel under all the plans are tentative and the final freight charges you will get after adding the details like delivery address/ weight and Payment Mode. Further, Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB
I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
We are using this app for a while and shipped 6000+ shipments with their tool. We are on Enterprise plan and been assign with dedicated support manager Mr. Sanjay Malik. I must say he is responsive to any issue we have and trying to solve that on priority basis. Still, there is a room for improvement for their dashboard and if they work on, this platform will become the default shipment dashboard for Indian sellers for sure. We are recommending this tool for bulk orders placement. It's easy and user friendly.
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
Horrible service, we booked a delivery after chasing for a week no one came to pickup. Call center has same answer today it will be picked up thats all. Horrible Horrible service. Dont download. They are cheats
Hi, we apologize for the hassle. We see that you have canceled the pickup. Rest, the amount will be refunded to your SR wallet once the status of the shipment is updated as Canceled. - Team Shiprocket
Some shipments are being processed good and delivered good but some are having issues though they’re trying to resolve this soon , resolving time is 10 days which is lot according to my opinion hope they resolve the issues soon
Great app to work on, but handled by very incompetent employees.
5 star to tech team and Saahil. 4 star to Abhinav. Zero star to rest all.
I guess the average is 2.
The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.
Very Good Service , Very Good behaviour of Suraj Singh , Great experience with the team and integration help
Now we are shipping all our orders from one panel and giving more time to our business growth. Nice people..
Dear Earthyboon,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket