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OH MY GOD! WHAT A TERRIBLE EXPERIENCE I HAD IN THE FIRST 2 DAYS !! I am still waiting for someone to come and pick up the order. All of their employees are saying the same thing that they will try to pick it up on the next working day from the last 2 days.
Hi, We are extremely sorry for the issue you have faced regarding your order pickup. We want to inform you that the shipment has been delivered on 19-06-2022. Please feel free to mail us at escalation@shiprocket.in for further assistance. - Team Shiprocket
Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.
Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket
It's not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all, i try to contact ur team and sending so many shit mails to u not responding properly...Highly not recommended
i'll add my contact details support@rioframes.com 9884988130
Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
shiprocket is shitrocket , i want everyone from the ecommerce industry to leave shiprocket as soon as possible , service here is pathetic , all the positive reviews are fake , they force us to write god reviews , go for delhivery , shiplyte or any other partner
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such
Dear Customer,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
Shiprocket is not a service but SCAM of taking recharge from people
They FRAUD to people in the name of service company
Beware of fraudster.. I already lost recharge of 1000+ 1000 Rs
Hello! We value the importance of your concern and apologize for the hassle. Please share the AWB number with us at escalation@shiprocket.com so that we can help you better. - MB
Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.
Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket
Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it
Very bad courier service. They never solve any problem. Please don't use shiprocket .
Customer care service very bad.
Hello! We hope your concern has been resolved by the team. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB