Shiprocket: eCommerce Shipping

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers.

The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly.

What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers.

I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

You will keep loosing your money and you would not even know and at the end your business will be in huge losses.

1. You create a shipment and put the exact dimenion and weight of your package BUT when the package dimension is scanned in their warehouse there would always be a difference of 1-3 mm because our manual dimension check will always be different from their machine scanned dimensions.

Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension. Then they will impose extra charges for your shipment due to the Discrepancy which are way more higher then the nominal shipping charges.

They give the time to raise the issue to solve the Weight Discrepancy of that shipment but you know what. If it was a matter of few shipments then i can understand but they raise the question on every shipment and if you are shipping 100 order per day then you need a team of 2-3 people to handle these Discrepancy which is an additional expense just for the shiprocket.

I have never faced these Weight Discrepancy issue with Courier partners like Amazon, Trackon, DTDC etc because my box size are volumetric fixed they have been charging me the exact same as per my boxes but do not know why SHIPROCKET is raising Discrepancy for the same boxes in 90% of my orders and since these courier do ignore minimal change in box size but Shiprocket has find this wasy to fill their pockets and loot their Vendors.

For an additional 1 KG Discrepancy weight they are charging me Rs100 to 150 /-. See the Level of Charges and Penalty they are charging under Weight Discrepancy.

This is only successful if you have small package products like jewellery etc. For Medium and Big Versatile products would not recommend at all.

2. Account managers are total Useless they does not anwer your calls.

3. Creating at ticket is a Task since everytime you try to create a ticket it will not be created there will always be an error or some comments by shiprocket due to which you would not be able to create the ticket.
Only Genuine option to resolve the issue is by calling the Customer Care but get ready to waste your 45-50 mins to actually get it resolved.

Would strongly recommend to directly ship from the courier partners rather these intermediary organizations.

poor service not working properly i lost sale in lacs from this app
not using this app
it is stuck on checkout page not redirect properly to upi apps like g pay phone pay customer drop the order and sale is lost