Shiprocket: eCommerce Shipping

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.

don't waste time guys they don't have a solutions for the pick up related and delivery related even their customer care executive cut the call while you are discussing even no support while you do escalation on mail or ticket escalation@shiprocket.com totally time waste

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just market there highest paid plan to you inbetween. Don't pay a penny to them without using lite plan and if not satisfied than don't use them. Great players in the market are available.

Never Try their service.
They are Completely fraudulent, Shipped 14 orders & they RTO 12 parcels in 2 days after a single attempt only -"fake attempts" and updated a non-delivery remark as "Others". I have recorded calls of all the buyers, they informed me neither they get a call nor did any delivery boy reach the given address. Additionally, the customer service representative has been ignoring my calls for the past 5–6 days continuously. He assured me that all of my shipments would be delivered again and asked for 24 hours to fix the problem; as of this writing, I haven't heard back from him.

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

Waste of money Pathetic Customer Service. don't take any Paid Plans no customer support Don't use Shiprocket if you want hassle free Business. i am facing lots of problem

No Doubt Worst Customer SErvice. They charge a plan but unable to delivery. Then one day suddenly they send the invoice of 5612, invoice as discrepancy charges. A package of 5.4 kg, was wrongly classified by Shiprocket as 54kg, Where the logistic partner is not capable to take anything more than 10kg.
raising request with virtual customer support will not result anything.
Call their call center and a standard voice recording will come, you are in queue, waiting time is 5 minutes, to discourage your call.
We had to leave them.
Update: 13th April:
Dropped an email to escalation@shiprocket.in and sharing here also the AWB no. also. Will update the response.

Here are the AWB no.
AWB: 1504811301016
AWB: 778753216070
AWB: 1504811300961

We have been requesting your support team to help, with no response and hence stopped doing business.
We have 12 different stores on Shopify, and wanted to extend shiprocket services, however got stuck with it. Currently have stopped doing any business with them.

31st July: Pathetic feedback. Chat no response, Phone no response, Raise ticket no response. Took Pro plan, and all inventory has become out of stock. Frustrated with shiprocket. Handful of two resource, Gaurav for sales or Abhishek for ticket!!!