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One of the worst service ever. Orders get delayed by 7 days and their customer support is very shit all do say is we will try to help you but don't do shit. Would never recommend this
Dear Seller! Please accept our apologies for this delay. As we discussed, the shipment could not be delivered due to unforeseen circumstances in the courier network and was returned to you. Since it could not be delivered due to courier limitations, we have refunded the shipping charges to your wallet and have added an additional INR 200 to your account for the next shipment. Feel free to raise your concerns directly from your panel or write us at escalation@shiprocket.com and you will be assisted accordingly. ~ Team Shiprocket
Worst shipping partner for new ecom buisness.
We have been using shiprocket for 2 months now. Extremely poor service and support.
We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help.
Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing.
This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Please be assured, we are working on your concern via ticket ID 9457247 and coordinating with the courier. We will keep you posted with updates. ~ Team Shiprocket
pathetic service. support is good for nothing. High RTO as delivery partner do not connect with customer and return back the product
Dear Seller! I certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, please feel free to reach us in case of any queries/concerns you have with your Shiprocket account and we will assist you with the same. ~ Team SR
Terrible customer support.
AWB
FH004293565IN
FH004305609IN
FH004306255IN
FH004327578IN
these shipments has been delivered to the customers via India post. I checked with customers and India post official tracking site.
Have raised multiple tickets, still didn't get any proper solution. I'm tired of it. Pathetic service.
29/10/2024 Update: Still didn't get any proper response from their side. I still didn't get the COD remittance.
Dear Seller! We understand how frustrating this situation must be for you. As we discussed on the call, the shipments have been updated as delivered and you will receive the COD remittance for these shipments as soon as the COD remittance is processed by the courier (India Post) to us. Thanks for your patience. ~ Team Shiprocket
Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available.
Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem.
Please don't use their services. Shutting my account after my second shipment only.
Dear Seller! We sincerely apologize for the unpleasant experience you had. We tried reaching you on your registered number, however, unable to connect with you. We request you to please let us know a convenient time to speak with you.
In simple words, highly immoral, unethical slackers. CHOR HAI SAB, INCLUDING THE FOUNDERS OF THIS COMPANY.
They would deduct money from your wallet for no reason, so be careful.
Any complaint to them is like fighting with pigs, they like their immoral tactics.
Hi,
Thank you for your patience. We’re actively working on your ticket (ID 9313930). We’re currently waiting for your response and have tried reaching out via phone, but the call went unanswered.
Kindly respond to the same email with the requested details so we can proceed.
I am extremely disappointed with the service provided by Shiprocket. Despite the fact that my order was successfully delivered to the customer, I attached an image for proof, Shiprocket dashboard still showed the order as undelivered. I have made numerous attempts to contact their customer support team to resolve this issue, but it seems that my concerns have fallen on deaf ears. To make matters worse, when I received the shipment back, it contained a completely different product than what was originally sent, because obviously the customer already received the order. This is a clear indication of negligence and mishandling of the order. I am utterly unsatisfied with the lack of control over shipments and poor service provided by Shiprocket. And this is not the first time I've faced this issue, there are several different issues like lost shipment, undelivered shipment wtc with their service. I would not recommend their services to anyone.
Hi! This is not the impression we want you to have of us. I tried connecting with you to address this further, but there was no response from your end. Please share your concern in details on escalation@shiprocket.com so that we can look into it and assist you further. - RV
Damaged Products: Your product worth ₹998 was damaged, and they claimed no responsibility. you discribe insurance policies more clearly.
Delayed Shipments: If most of your shipments (out of 15) were delayed, it reflects poor service quality.
Promise Tag: A promise tag usually indicates that a company commits to delivering within a certain time frame.
you have to transperency about pricing also
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. We tried calling you on your registered number 85******00. However, could not connect. Rest assured, we will try to connect with you again to address your concerns. ~ Team Shiprocket
very bad experience their support system is worst
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. Please email us your concern at escalation@shiprocket.com with the subject line "Response to Shiprocket" so that we can connect with you.
Closing my account with them today. Worst service. and there are Fools and stupid people sitting on customer care, they will tell you the status of your package, ticket and concern what you can already see on dashboard. No Solution. comapny pays them just to say Sorry. I don't know how they say sorry to so many customers and collect paycheck and go home. probably that's only they are good for and are suitably employed by company. Noone ever solves anything including their senior managers who are just more experienced in saying sorry in better language and authority and that even they have escalated the issue. To whom, no one knows and nothing happens. The tickets are shown resolved after 48 hrs having done Nothing. Most pathetic service. Have had enough now.
Hi! I wonder what went wrong. Please share the registered contact details at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.