Shiprocket: eCommerce Shipping , 642 recensioner
Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.
Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at firstname.lastname@example.org with us so we can clarify your concerns asap.- MB
worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .
Hi! That's not what we want you to experience and we are sincerely sorry. We want to make sure this does not happen again. Please share the AWB number at email@example.com with us so we can clarify your concerns asap.- Team Shiprocket
Worst service. Always delays in pickup. Courier agencies wont get proper pickup dates from shiprocket which leads to pick delays. Customer service is much worst. they wont listen exact contest and always responds with autoreplies. every shipment has to reachout customer care or help to get it picked.
Hi Sajaye, We would like to inform you that the shipment with AWB: D59085584 has been delivered on 20-03-2023. Please feel free to mail us at firstname.lastname@example.org for further assistance. - MB
FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.
Hello! That’s not good to hear. Fret not! I'll help. Please share the AWB number along with the concern at email@example.com to assist you further. I await your response. - MB
This app is not integrating properly. I am not able to login through my account. Its showing some other account
Hi, We would request you to please share the screenshot of the error you are getting on the panel at firstname.lastname@example.org so that we can cross-check and update you accordingly. - Team Shiprocket
We are constantly facing the fraud order issues or shipment getting changed while delivery time which a big loss for our company. Shiprcoket team is keep denying all the requests, so we are not satisfied at all after giving too much revenue to you. We requested many time to change the account manger but that is not actioned as well. Account manger Magensh Kadate who was assigned to us, is not responsible for that client after paying in lacs every months. So now we would like to quit the shiprocket service and they will learn a lession from this and give good service to new customer.
Hi, we would like to inform you that the resolution has been sent on your registered mail with ticket number: 5081438. Please feel free to contact your KAM for further assistance. - Team Shiprocket
Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.
Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket
THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month
RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.
Oh no! this is not the service we are known for. We understand you're not happy with the experience. We would like to connect with you to hear about your feedback and seek a chance to improve our services for you in the future. Kindly allow us some time to connect with you over a call and discuss this matter. - Team Shiprocket
We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.
Based on a conversation over the call, we request you to regenerate the shipment because as per the process we need to maintain the confidentiality of the user's database, access to the book, and create an order on shiprocket panel.
- Team Shiprocket
Recently they changed their system. They keep changing account manager without informing to their client and managers are also not giving proper answers and not solving courier issues on time. as there is no major courier third party in India, shiprocket is taking benefits of that, but shiprocket is one of the worst business partner company due to their employees