Shiprocket: eCommerce Shipping

Worst service is ever seen, not a 1% of the responsibility of courier company, waste of money and waste of time with negative brand impression. the charge is double and the service is big Zero. total useless.

There is not a single instance, many issues happen with shiprocket.

Ticket list

#5681581
#5691982
#5757258
#5760559
#5760877
#5761931
#5762383
#5774634
#5774867
#5775055
#5862185
#5864052
#5872094
#5872310
#5873419
#5901245
#5901758
#5902469
#5904959
#5911971
#5912014
#5924070

Most of these tickets are closed without addressing the query. A ticket is just an ordinary request not more than that. During this time I have taken the help of more than 100 executives but all are useless. they just tell you to wait 24-48 hours same dialogue every time.

They will suggest us the courier partner and if we say the delivery person has lied and updated the wrong status they ship rocket and ask the seller for proof, they will not ask the courier company why the order is delayed by 7 days. and for the wrong status update? but they ask the seller and they have no responsibility for the courier they have recommended.

I wonder why ship rocket is charging double the amount for shipping for this useless service they are providing or if we are fools that we are using when we can get shipping in half the amount direct with the best courier company.

Total useless and the worst service I have ever found. they ruined our brand impression and because of them we got cancel many orders. Suggest you all to please avoid shiprocket.

Shiprocket is basically a middle man between logistics provider and yourself. That is it.. They cannot help you if the logistics provider messes up. Their customer service is pathetic. I would suggest you to partner up with any logistics service provider directly rather than Shiprocket. If you are planning large scale operations, shiprocket will be a nightmare. I am planning on partnering with Delhivery or Fedex directly. We have more control and RTO % will be way less...
If you want repeat customers and your shipments to reach your customers I will recommend not to install this app. I would have given neagavtive (-1) Star if there was a possibility. One of my shipments is showing "Out for Delivery" from past 3 weeks. Customer service executives are rude and they just say we cannot help, we are escalating and wait 24 hours. I lost more than 6000 rupees worth of orders because of Shiprocket's untimely delivery service. If you want to reschedule the delivery for the customer even though the portal has an option, it doesn't reschedule, it will attempt the very next day and send you NDR report. Even after you take an action on the NDR the customer service executives will accuse you for not taking any action on the NDR.
SHIP ROCKET APP IS A JOKE. DO NOT INSTALL. BETTER GET IN TOUCH WITH THE ACTUAL DELIVERY SERVICES AND PARTNER WITH THEM.

Thanks for Shiprocket team for helping to integrate Shopify website.
very helpful Shiprocket team.

Arav was very helpful to me and guided me with the issue I was having. He was helpful and prompt with any queries I had. Thanks

Highly Recommended, using Shiprocket as our primary and only courier aggregator since 3+ years now and the service is top-notch!

Very nice services, I am using shiprocket from past one year.Attractive shipping rate, Nice interface, All courier partners at one place. Very impressed with Customer success team in resolution of queries and providing direct support promptly. Please keep it up.

Great & quick support by Palak.
She handled the query like a breeze. My orders weren't getting synced and she helped me in rectifying it in a flash.

3rd class service, ready to eat your money. Have already eaten my 35000rs straight with no response. Sarika and Priyanka where the person who has fooled me around and never gave answers to my questions.

shiprocket is a great app for e-commerce and nirvikar is very helpfull, You all try once and you will love it

My experence with shiprockt is excellent and there support staffs ar also very cooperative and help full