Shiprocket: eCommerce Shipping , 552 recensioner
worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .
we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it.
Hello! We apologize for the hassle. Please allow us 24-48 hours time to connect with you over a call and discuss this matter. - MB
If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.
Hey! We completely understand the situation. We would like to dig into it right away. We have escalated your remarks to our team and will get back to you with an update within 24-48 hours. Your patience is appreciated in the interim. - MB
Very bad courier service. They never solve any problem. Please don't use shiprocket .
Customer care service very bad.
Hello! We hope your concern has been resolved by the team. Please feel free to mail us at email@example.com for further assistance. - MB
Very bad experience they will not pay for your disputes and close them without informing you.
They also make a lot of delayed delivery and delayed pickups.
Trying to find an alternative.
Hi! thank you for your valuable time during the conversation over the call. Please share the requested details at firstname.lastname@example.org with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Worst service. Always delays in pickup. Courier agencies wont get proper pickup dates from shiprocket which leads to pick delays. Customer service is much worst. they wont listen exact contest and always responds with autoreplies. every shipment has to reachout customer care or help to get it picked.
Hi Sajaye, We would like to inform you that the shipment with AWB: D59085584 has been delivered on 20-03-2023. Please feel free to mail us at email@example.com for further assistance. - MB
It lacks feature where it automatically fills shipment AWB number in shopify once courier partner is selected.
Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been addressed over the call. Please feel free to mail us at firstname.lastname@example.org for further assistance. - Team Shiprocket.
They find ways to make money. 14500 rs weight disputes or less than 200 orders a month. That's how they treated us when we decided to stop using shiprocket & move to a new company
Hi, Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at email@example.com for further assistance. - MB
Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.
Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at firstname.lastname@example.org for further assistance. - MB
FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.
Hello! That’s not good to hear. Fret not! I'll help. Please share the AWB number along with the concern at email@example.com to assist you further. I await your response. - MB